Our RED card never came so we used the temporary card they gave us. The clerk said it was no good we had to use the RED card.
We were standing there with over $600 in goods. What were we to do? Leave the cart which we had spent hours filling and let the clerks put it back. We chose to pay with another card and thought that we could straighten out the problem later.
Target said that we made the choice to use another card and were not entitled to the 5% cash back. No one was empowered to override that decision. Bad management decision. Although we will probably shop at Target again we will never trust them to do what is reasonable nor will they be our first choice in shopping.
I would estimate we will spend about $1,000/year less with them for 20 years.
If their profit margin is 7% their hard nosed attitude will cost them about $70/year. That is a bad decision.
Monetary Loss: $30.