11 comments

Yet another black eye for target. I went to buy this router online-http://www.target.com/p/belkin-n600-dual-band-wireless-range-extender-black-f9k1106/-/A-14447573?ref=tgt_adv_xasd0003&afid=41051&clkid=802143280&lnm=1-6759.

It was out of stock, but pointed to stores that had stock. It neglected to say that the store price was $20 higher, and the stores won't match their own online prices, when it is out of stock online. For my money, that is a very deceptive online practice. You should not link to stores if they won't match the price.

There should be a bold lettered statement to that effect. You would think with the bad PR they are having, they would go out of their way to please customers, but instead they do more things to alienate people who were willing to try again.

That was a 40 mile round trip for absolutely nothing. Last straw-I will not shop Target again!

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Anonymous
Milford, Connecticut, United States #1246902

If not available online and directs you to stores that have the item in stock should not state a price that is only good online when ordering online is not available for the product and/or should separately state the in store price

Anonymous
#1172847

Go to a different Target. Some of them won't honor their own ad prices but you can go to a another store.

I was told if it wasn't in their computer they could not adjust the price but drove to another one and no problem. There is a reason brick and mortar stores are hurting and this is not helping.

Anonymous
Miami, Florida, United States #781103

We price match online prices but it must be instock if it's not we dont and online and in-store prices are different at times it various it amazes me how customers yell at us when we're just following policy

Anonymous
#768090

Why didn't you just call first before making a 40 mile round trip? Sounds like you might have been an even bigger inconvenience to yourself than Target was to you. :upset

Anonymous
#767575

Most stores don't price match their online ad. This is hardly another "black eye for Target", this is a nothing to Target.

watchmanz
to Anonymous #770514

Most stores DO match their online prices. Check out Walmart, Walgreens, and Radioshack, for example.

Anonymous
to watchmanz #770804

Oh really? That's odd, because this comes directly from the Walmart FAQ page:

Why are prices different in stores vs. online?

The merchandise and prices available on our website do not reflect the merchandise and prices available in our stores. Our stores will not match prices with our online store (or other online stores) because we do not consider them to be in competition with our retail stores. Currently, we do not have access to store inventory lists or price lists at this website. Please contact your local Walmart store manager for more information and availability.

http://corporate.walmart.com/frequently-asked-questions

Here's what Radioshack's website says:

* If you find a lower advertised price for an identical product in a brick-and-mortar retailer’s newspaper advertisement, show the ad to a store associate and we will match the competitor’s price. “Identical” means the same brand, model number, size, quantity, color, carrier, airtime plan and service terms, etc. Limit one price match per item per customer per day. Offer excludes: Internet offers and pricing, Thanksgiving Day through Cyber Monday ads, expired ads, financing and/or bundle offers, gift card offers, trade-in offers, offers with mail-in rebates, BOGO offers, “all on sale” and category percent-off promotions, and clearance offers. Valid in participating stores only. Not available on radioshack.com and radioshackwireless.com or in Puerto Rico, U.S. Virgin Islands and Hawaii stores. We reserve the right to suspend our price match program during holiday events, sales tax holidays and other special events.

Huh, not available for internet offers or pricing...not available on Radioshack.com.

http://www.radioshack.com/helpdesk/index.jsp?display=store&subdisplay=pricing

Oh look, here is what Walgreen's website has to say concerning price matching:

Q: Are product prices online the same as prices in my Walgreens store?

- Hide Answer

A: Online prices are exclusive to Walgreens.com online and may vary from prices at your local Walgreens. If your Walgreens store offers Store Pickup, in-store prices and inventory will display.

Online promotions are also exclusive to online orders unless specifically noted otherwise. See Shop Help - Specials & Sales for more information.

http://www.walgreens.com/topic/shophelp/shop_help_main.jsp

Now I'm not calling you a liar or anything, but everything that you have said is untrue.

Anonymous
to watchmanz #770805

That's actually not true at all. I checked all three of those companies that you mentioned and a total of zero of them price match their own .com.

Why would you lie about that?

Anonymous
to watchmanz #770872

For Walgreens, select stores offer store-pickup for select items with a transaction of $20 or more. Not really online price matching, but somewhat relative.

Otherwise, Walgreens does not price match.

Anonymous
Texas City, Texas, United States #765932

Actually Target's price match policy does in fact state that online items must be in stock at the time the price match is requested. Target.com is a competitor to Target stores.

Why does there need to be a bold statement? Just read the policy, its easy.

Anonymous
Orlando, Florida, United States #765845

Stores have no obligation to match their online price. Items online are stored in and shipped from one big warehouse which has little overhead cost.

Retail stores have much higher overhead costs, therefore the cost of the items goes up due to this overhead increase. Store are under no obligation to match their online price.

Some stores do as a courtesy, but it is not anything they are legally obligated to do.

Get used to this, a lot of stores are adopting this policy.

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