I had ordered 2 different photos, 3 copies of each for a total of 6- SIX- photos for in store pickup at Target. I ordered them the Wednesday before the Friday I needed them and they were supposed to be done in one hour. I ordered them around 10 am. After work, I drove in rush hour traffic to target to pick up the photos. No one acknowledged me for about 20 minutes and as there was a line, I didn't want to go find anyone and lose my place. Finally someone came over and walked right past those of us at the photo counter and went to the returns counter, where there was also a line. The other people in the photo line left at this point, but I continued to wait because I needed those photos- two of which were to be framed as a 30th birthday gift to my boyfriend and one of which was to be used for the photo icing on his cake, for which I'd already ordered and had an estimate and done the work to get. His birthday was Saturday and I was driving 350 miles to celebrate with him and wanted to give him a special and sentimental gift.
I continued to wait for another 10 minutes UNTIL A CUSTOMER IN THE RETURNS LINE (about 4 people back) said to the employee who had finally come over, that I had been waiting longer than any of the people in returns. She finally came over to photo and wihtout even looking for my order said, "The lab is down and we can't process any orders." I explained that I had put my order in 8 hours ago for one hour processing. She said, "Yeah that's what I said. THe lab is down." And she walked away. I never received a phone call letting me know that my order wouldn't be complete, and the multiple times that I tried to call to verify that my order was complete I got a busy signal- each time I talked to an operator (a total of 4 times) and tried to explain that I had already been connected to photo and that no one was answering, they simply transferred me there anyway. No one could tell me when the photo lab would be fixed. no one gave me the courtesy of a phone call to let me know to use a differnet target. This was Wednesday.
Thursday I went again to try to pick up my photos and the lab was still down. They told me to bring in the photos on a memory card. Well the photos are not recent and I don't have them on a memory card. They said check back tomorrow. I explained that this was "tomorrow" and that I had ordered them yesterday for one hour development and that I was leaving town the next afternoon. She told me to stop by in the morning and check.
On Friday morning, I again tried to call the photo lab and had the same run around as on Wednesday. So I left to go celebrate my boyfriend's 30th birthday with no sentimental gift, came up with some lame gift to fill in and had to rush to make a cake and cancel the other cake order since Target had also ruined that.
Despite that I no longer needed the photos, I stopped by on Monday when I was back in town.
There were orders spilling on to the floor and the photo area was a disaster. The girl ignored me for about 10 minutes and finally a coworker came over and called out her name a few times and she turned around. She was nice enough and said that the photo lab had been fixed for two hours. Great!! I exclaimed thinking I would FINALLY get my photos.
THEY LOST MY ORDER.
She told me to re-do the order and come back AGAIN. All this for 2 photos.
Eff that. Not only am I not re-doing my order, but I'm never going back. For photos. For toothpaste. Nothing. I AM PISSED.