Stopped in to target as I left work today as it was in the same shopping area. They had 12 packs of coke, 3 for $12 but you had to buy three to get the discount.
I am only in town for four days and don't need 36 cans of pop. so I asked customer service if I could get one for the discount price. The answer was no. I left Target and drove out of my way to a local grocery store.
They happened to have 3 for 11 and gave me only one with a smile on their face. Then I spent the rest of my food budget there. I understand totally that they have the right to do specials whatever way they want to.
At the same time, if I know I can get a $5.69 box of pop for around $4.00 which is still high and they can't make an exception with good reason, It leaves me with a frustration which obviously I want to tell others. I also spent the money I would have at Target at another store but I probably will not shop there the next time I am needing something.
Reason of review: No Flexibility.
Preferred solution: Allow your staff to make decisions which obviously effect customers. .