I've had repeated problems with checkout and with help finding items in one Target store, the Mosaic District store in Merrifield, Virginia. I believe the main problem is that managers are never present on the floor, or even locatable if you ask.
(And I did ask, more than once.) Complaints to national Guest Relations result in an email to the store manager -- and that's all. You can't escalate past that.
So a couple of very minor problems resulted in my deciding to avoid Target altogether as much as possible, because I have no confidence that they would resolve a major problem if I encountered one. What a powerful lesson in how not to run a service-centered business!
Product or Service Mentioned: Target Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Lack of concern, Poor treatment.