Not resolved
Customer service
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Product or Service Quality

I tried to change the password on my red card. Here is what happened:

3 requests for password change info to be sent to my email - 0 emails received.

4 phone calls:

1. Call number given on the change your password site. 800.659.2396 I was told that they could not help me with Red Card dept. They hung up on me.

2. Called Red Card direct 800.591.8369 I asked to speak to a supervisor. Was left on hold 8 minutes. I hung up

3. Called Red Card at # in #2. After speaking with a representative and asking to speak to a supervisor I was hung up on.

4. Called at the # in #1. Asked to speak to a supervisor. Left on hold 9 min. She said she could not help me. Did not apologize for the 1 hour plus I had expended on this simple task until I reiterated the circumstances of this journey.

Reason of review: Poor customer service.

I didn't like: Customer service.

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