The in-store experience at Target is always excellent, but Heaven help you if you ever need assistance with on order placed online! Target’s telephone customer service for online orders is absolutely pathetic!
You will wait on the phone FOREVER to reach a live voice, only to find out that the live voice cannot speak English well enough to be understood! That’s because they answer in the Philippines (outsourcing is an insult to workers here in the USA), and to make things even worse, the phone reps are poorly trained! It took three tries to finally get through to a “specialist” (the reps pretend there are no supervisors present). On the first two calls the reps hung up when we asked for a supervisor because we simply could not understand their broken English.
When we did reach the specialist on the third try, she lied and did not follow through on what she promised to do. All in all, a total of THREE HOURS was wasted on the phone with Target’s phone customer NON-service! We were forced to go to the store in person for face-to-face customer service. At the store, a pleasant young man named Kyle gave us excellent service.
Kyle was efficient, courteous, and quickly rectified the problem. Thank you, Kyle. We were about ready to stop using Target forever because of the absolutely horrible experience we had with that attempted online order. Shame on Clarissa, that online specialist who did not follow through on the promises she made on the phone, and shame on the three individuals on the phone who preceded her – the three who most obviously did not care at all.
Our shipment had to be delivered to the store (instead of to our home address) in order to get the two $5.00 Target gift cards. Even though we clearly selected our local store in Pennsylvania, the order wound up being delivered to Minnesota instead! What should have been an easy fix with the very first person involved on the phone turned into a painfully long ordeal! But no one on the phone cared enough to fix the problem correctly - not even that lying "specialist" Clarissa!
So, "two thumbs up," and many kudos to Kyle at the Stroudsburg, PA store for quickly and properly taking care of us. In fact, it is only because of Kyle’s excellent customer service that we will now continue to shop at Target stores (we have been long-term customers) - but NEVER, ever will we consider placing an online order again at target.com.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Unhelpful phone reps in phillipines do not clearly speak english.