I sent THIS to Target's customer comments link.
Where do I start? I placed this order on Cyber Monday for a 75 inch Smart TV.
I entered a delivery date that was NOT shadowed on the delivery calendar for Saturday, November 5th. I received an email from "EFWCS" (not Target), which I considered to be junk mail on Wednesday, December 2. I finally saw the email, confirming my order, with a "front door" delivery on Sunday. I was irate!
This electronic item is worth $4000 retail. The email stated that the item was "going to be placed outside the home in the first dry area". REALLY! I live in Minnesota, and it's December!
What is the IQ of the people that are setting up your deliveries? Since then, I've tried to change the delivery "type" to in home, but I was told by a customer care associate, that there would be a delay in delivery (48 hours) to carry the item an additional 6 feet into my home. I was not offered an option when I placed the order (keep in mind this is a $4000 TV). My wife used a vacation day to be at home for the 14 hour delivery window that we were given, and it turns out that Target changed the delivery date.
I plan to copy this "comment" to other locations to warn other customers of your "post purchase customer service" We've ALL seen this before…"Now that we have your money, we'll treat you like ____". Target Managers, I need the answer to one question….HOW DOES THIS HAPPEN!!!
Reason of review: Poor customer service.
Preferred solution: How will you prevent this from happening to me, and my fellow consumers in the future?.
I didn't like: Online shipping delivery practices on targets end.