I had a terrible experience at your Target store today.
Let me start off by saying the reason I shopped at Target was for the customer service. I hated the fact that at Walmart you could never find someone to ask where something is. I thought it was worth it to travel the 15-20min to Target from my home but I was completely wrong. The time I am taking to write this letter is more time than that I have saved at Target so I think I will go back to your competitors now.
Last week I spent over $200 in a couple of visits to your store. On average we probably spend at least that every 2 weeks - month. One of the products I bought was a plastic container of 8$ of value. I took it home and placed grain in it (I am a brewer) and when I went to put the lid on it, noticed it was the wrong size. Today (Wed 03/07 @ 5-6pm) I tried to take it back. I did not bring the tub itself because it was soiled by the grain, but I really didn't think anyone would have a problem with a quick swap of lids. I arrived at the customer service desk with the over-sized lid and was greeted by two ladies with glum faces. Unphased, I was eager to get the transaction taken care of so I could go home after a long day. What I thought would be easy and quick turned out to be one of the most frustrating experiences that I can honestly ever recall having. One of the ladies behind the counter (who I would later find out was called Terry) snarkily asked for my receipt. I actually thought I had my receipt with me somewhere but since I was used to Target just checking by swiping my debit card I didn't think it would be a big deal when I told her I could not find it. It was, so I told her I would check the car. I returned after not finding it to overhear the two ladies talking about me and how 'people would do anything to get something for free' before they saw I was standing there! The lady told me there was nothing she could do for me. I explained that I lived quite far away and it would cost more for me to return than to buy a new one, so she suggested I should. So I went out into the store to where I had found the tub before but this time I checked to make sure the lid fit. It didn't - none of them did! I went back to the counter and asked for the manager. Terry said she was the manager. I asked her if she could come with me, I needed to show her something. She told me that she didn't think that was appropriate, I found that offensive but suggested to her that if she actually managed the store she should see this. So I walked back towards the area but every time I looked behind me Terry was meandering off talking to different members of staff on our way, fueling my frustration. When she finally arrived I had the box and lid waiting for her and before she got within a couple of feet she could tell what the problem was (i.e. all the lids were the wrong size). She did not say one word to me, instead she walked down an aisle and made a call on the radio for the lids to brought down (I know this because there was another employee to the other side of me and I could hear her radio). As crazy as it is for me to say, I genuinely believe she was trying to bring the right lids down from the storeroom on the sly and have them stocked somewhere so she could say I was wrong. A few moments later a voice responded that there were not any in stock. So I started to walk towards where I could see her again and with palms held outwards asked her if she now understood. She then, to my complete and utter disbelief, said there was still nothing she could do for me so I said that was fine - I would take my $8 of business somewhere it was appreciated. As I walked toward the exit of the store in fury, I decided I was going to do something I NEVER do and that was find out how to make a formal complaint about this lady. So I asked a very nice older lady at the desk how I could do so. She pointed out the email address and phone number but then turned around to her colleague and said 'surely we can take care of this gentleman before he leaves the store?'. I said that would be very nice but I had already spoken to the manager. She said 'oh you've already spoken to John?' and said no I had spoken to Terry to which she replied 'oh Terry is not the manager, John is; Terry is just a CPT' (a what???). I could not believe that on top of everything I had been lied to, that this lady had tried to pretend to be the manager - that's fraud! I had obviously had enough and after wasting about 35 min over the whole thing left the store in a level of frustration I never thought was imaginable, all for the cost of $8!!!
Target? No way, never ever again. I am this close to going to the better business and consumer bureaus. At the very least I will post this on every social website I can until someone listens to me. Very, very sad that anyone could be treated like this in this day and age.
Product or Service Mentioned: Target Debit Card.