I saw a dress at Target which was on clearance for $19.99. I loved the dress, but needed a size they didn't have.
A team member checked another location and said they had my size at another store. After driving all the way across town, I found the dress but it was $10 more (at it's original price of $29.99). I was shocked to find out that Target would not match their own stores prices just across town. Is this not a corporation?
I would expect to pay the same price for the same exact dress at another Target location. I tried speaking with the manager and all they could say was "that's our policy". I called the corporate office of Target and got the same line. When asked where this policy was stated, they could not tell me.
This "so called policy" is no where to be found for customers to be aware of. It would therefore seem reasonable that unknowing customers should not be expected to adhere to this policy. It also means that the team member should be responsible for informing the customer, which also did not happen in my case before I drove 20 miles to get the dress. All I wanted was the difference that I paid (10 dollars) back on my credit card or a gift card for that amount.
I am making reasonable requests and Target will not offer any other solutions. I believe this is completely unethical, and probably illegal. If a company policy is to be enforced, then it needs to be in writing somewhere. Final word: It's a ridiculous and unethical policy that Target is upholding.
Their motto is "Expect More. Pay Less" and they are certainly failing at that!
Product or Service Mentioned: Target Manager.