Purchased a portable DVD player from Target and a 3 year extended warranty for $19. Six months later the DVD sound stopped working so I called teh warranty service.
They sent me a box to send out to there repair center. After 3 weeks I finally called to see what happen and the service department said it was sent back and was not repaired. They said they sent it back without repair because it had physical damage. There is not a scratch on it, so I don;t know what they consider physical damage.
However, because they put a disclaimer on the warranty taht if the unit has physical damage it will not be repaired, they get a loophole out of having to fix any item they warranty.
The rep from Target said she didn;t even see any notes, just that it was sent back. So this company is ripping people off with this scam and need to be stopped.