I would not have believed this if I hadn't experienced this myself. Ordered several items of clothing on-line that were intended for the Salvation Army Angels as a donation - a total of almost $500.
I made sure that all items were listed as "in stock". I received a confirmation email telling me that all items would be shipped and received on or before Monday, November 28th. That was fine as the donations needed to be in by the first of December, though I could only drop them off on the 29th at the latest. A couple of days later I received an emails telling me that some of the items would arrive by the 30th, not good.
But thought that these might actually arrive on time, that this was an outside date. In the confirmation email I received from Target it specifically said that my credit card would not be charged until the items shipped. A few days later I begin to receive a series of emails telling me that the products are shipping, a few at a time. The next day my credit card company calls saying that it suspects fraudulent purchases are being made since there are repeated charges from the same vendor in two days.
I thought not and explained that these are likely the shipments from Target totaling $500. It was then that I was told that Target put a hold on my credit line to the extent of the $500 back on the date of the order. And, now, with each shipment, is presenting separate charges for the incremental amounts. This, is addition to the hold.
So, it is tying up almost twice the amount of credit as the order that was placed. I immediately contacted Target. After 2 1/2 hours talking to people in India or whatever distant location - wherever it was, it was almost impossible to communicate effectively - I was told that someone would call me within 24 hours and the hold would be removed within that time. Not a small matter since I needed the full amount of the available credit on this card to rent a car at the airport once I arrived home for Thanksgiving two days later.
Surprise! No call; no reversal of the hold. So, I had to cancel my trip, which cost me $300 in cancellation charges from the airline and I stayed home on Thanksgiving eating scrambled eggs skyping into the dinner table back in Wisconsin. The next day I figured I would go take advantage of the black Friday sales.
No - Target still hadn't reversed the hold. There was still one item left to be shipped, so it refused to remove the hold. Of course it said that it can't, just "sorry, sorry, sorry, ..." in broken English, as if that might solve anything. I told them to cancel this last item and remove the hold.
It said that it can't. So, for the lack of a single $13 item Target justified holding a $500 hold, plus the almost $500 in charges for the items that had shipped. Today some of the items arrived. I had already determined that I would return every one - no merchant abuses customers like this and still gets my hard-earned money!
So, I opened the box to pull out the packing list which is required for an in-store returns of online purchases. The packing list is for an entirely different order number for a purchase made by an entirely different individual who I never heard of, who lives 2000 miles away. I bought clothing; the packing list was for a bicycle, a doll and another toy! So, I can't even return the items to the store since the packing list doesn't match the items.
And, to make matters worse the credit account I used for these purchases was an online account that has no physical card. So, I can't even produce the form of payment to the store since it doesn't exist in physical form. Target says it will keep the hold on my account along with the charges until the last item ships, which it estimated would be another week or two, long after I even need the item, so it would be returned, no matter what. The audacity!
I keep my word - never again will Target get a penny from me! I will pay more if I must, but I will support businesses that respect their customer!