Update by user Oct 18, 2017
As of today 10/18/17. I have not heard from anyone at Target Tech.
I have a family plan for 5 lines and I am paying for 6 phones. I spent 3 different days at Target and over 2.5 hours each time and resolved absolutely nothing. The manager from Target Tech refused to speak to me. Instead chose to text his employee and dismiss me.
I am a single mother of 4 and I look for sales wherever I can get them. The fact that they did not honor the promotion of trading in your phone and receive a 200$ gift card hurt me . I was depending on that to be able to buy Christmas gifts.
Deeply disappointed and upset. Feel really stupid and deceived.
Original review posted by user Oct 15, 2017
I feel so violated and stupid. "Traded" in my phone for a new phone.
The tech forgot to mention that I would still have to pay on the phone even though I no longer owned it.....as well as I spent 2 1/2 hours doing another transaction , got tired of waiting and said I would be back the next day and would the promo still apply....Yes m'am . WRONG!!!!Went back the next day and was told that no they would not honor the promo. I asked to speak with the manager and so the tech texted manager and he refused to speak with me. Target manager was also unable to help because the mobile department is not "part" of target.
All in all I am pissed, tired and deceived. I will tell anyone and everyone not to shop there and to be aware that if it sounds too good to be true .......
Product or Service Mentioned: Target Trade-in.
Reason of review: Poor customer service.
Monetary Loss: $248.
Preferred solution: Let the company propose a solution.
I didn't like: Bad and unhelpful customer service, Target mobile.