I purchased a TV from Target about 6 months ago.The TV started to make some buzzing recently, so I contacted the manufacturer to review my options and warranty.
They opened a claim and asked me to get them a copy of the reciept. I dug through my information, however, I was not able to find it. I contacted the local Target store where I bought the item and they said to find out what day I purchased the item and they would be able to print a paper receipt on regular paper that the manufacturer can use. She indicated that the manufacturer will take these receipts for warranty work.
Later that week, I stopped into the local Target store and was told they can only go back 90 days. The person there gave me the 800 Customer Service number, which I called. The jist of the conversation was that once the transaction at the store is completed the receipts are sealed and there is "NO WAY" to get a duplicate receipt or a copy of the transaction that will satisfy what the manufacturer will accept. I do understand that it is my responsibility to keep the receipt and shame on me for intentionally losing it.
However, I can go to many other local chain stores and get receipts for up to 2 years after my transaction, like Menards (Hardware/lumber store). I even called our local Walmart and they said they could as well if we knew the exact date I purchased the item, which I do have. In any sense the canned responses I received from the Customer Service area was not very customer oriented.
For a company as large as Target, I have a hard time understanding how they could not help in this type of situation.I am sure this topic has come up before.