Target Stores - Good Luck obtaining a duplicate receipt for a product warranty
I purchased a TV from Target about 6 months ago. The TV started to make some buzzing recently, so I contacted the manufacturer to review my options and warranty.
They opened a claim and asked me to get them a copy of the reciept. I dug through my information, however, I was not able to find it. I contacted the local Target store where I bought the item and they said to find out what day I purchased the item and they would be able to print a paper receipt on regular paper that the manufacturer can use. She indicated that the manufacturer will take these receipts for warranty work.
Later that week, I stopped into the local Target store and was told they can only go back 90 days. The person there gave me the 800 Customer Service number, which I called. The jist of the conversation was that once the transaction at the store is completed the receipts are sealed and there is "NO WAY" to get a duplicate receipt or a copy of the transaction that will satisfy what the manufacturer will accept. I do understand that it is my responsibility to keep the receipt and shame on me for intentionally losing it.
However, I can go to many other local chain stores and get receipts for up to 2 years after my transaction, like Menards (Hardware/lumber store). I even called our local Walmart and they said they could as well if we knew the exact date I purchased the item, which I do have. In any sense the canned responses I received from the Customer Service area was not very customer oriented.
For a company as large as Target, I have a hard time understanding how they could not help in this type of situation. I am sure this topic has come up before.
Location: Sun Prairie, Wisconsin
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One can always re-print invoice if you have the invoice number with you. Just login to you Target account got to https://www.target.com/account/orders Click on any order that you might have placed sometime with Target. Click on View Receipts and Invoices Click on View Invoice Now check the URL in the browser it would be something like this https://www.target.com/account/orders/902194****960/invoices/414763**** Here comes the trick, now replace all the digits after invoices/ with the receipt number you have https://www.target.com/account/orders/902194****960/invoices/number to print> Now you can print the receipt the one you want to reprint.
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Saturday I went to Target to buy a flip phone. The employee in electronics FORGOT to give me back by photo id.
When I called later and spoke with a person identified as a manager, Justin, I was told that they would have an employee leave my id with one of the librarians at the front deskat the Palm Desert library the next day. That never happened. Supposedly the manager above Justin, Casey, claims that no one was at the front counter and she put a blue stickie note on it and left it on the counter. The library manager has checked the security cameras and no one in a Target shirt left anything at the counter.
I am 70 years old and now have to try to get a replacement id without having a photo id. I spent 7 hrs on the internet and it's not possible to get an id without a photo id. I complained to the sheriff and the two employees are saying they were doing me a favor and left my id there. BS.
I was supposed to visit friends back east and now have to cancel my flight. You cannot fly, taken the train or Greyhound without an id. I also cannot enter the hospital without an id. etc.
etc. etc. I have gotten no response from Target. The length of time that my id was in someone else's hands with all my personal information leads me to believe that my identity has been compromised.
Because it appears that Casey either lost me photo id or gave it to someone.
How can someone who is a manager have such callous negligence to leave an Id unattended on a counter, if you believe her story, which the security videos do not support! Disgusted & Now A former Customer.
Why did you not ask for your ID back?
How is it Target's fault that YOU did not save your receipt for such a big purchase?
Your comment sucks. We don't need you to put salt in the wound.
and so does yours. Clearly it's not the employees and the managers fault that these customers cannot keep track of their receipts. Looks like nobody has taught you and educated you, "No, the customer is not always right!" There are plenty of customers that lie and fabricate details to start something with the employees or the managers or try to get something for free.
Sucks or not they are stating the truth.
I agree with you. Also, I never can understand when people throw out the boxes that their big screen televisions come in, just out by their trash cans at the side of the road. Not only does it let would be burglars know that their is a very expensive television inside the home, but it also makes it hard for them to return the television to get their money back for it if there is something wrong with it.
Agreed with you. It's so bad and sad to see customers do this to any company when they know from right and wrong when it comes to the rules and policies to the store.
I just contacted Target Guest Relations and they were able to send my my receipt from 2 years ago with just the date and credit card number I used. They were very helpful.
It was my fault I didn't have the receipt for the appliance I purchased, I normally staple them inside of the booklet provided on the product. They were very helpful and patient.
I did it all using the on line chat function. Very happy with the results.
All these stores has poor customer service.Even I have a Target receipt from 4 years which is somewhat faded but you can still see the serial #,price,product & date.And Apple is still not accepting the receipt along with my bank statement.So these companies are full of doodle!
I did not need to read any further than "I COULD NOT FIND MY RECEIPT".
Just because I can scratch my nose with my toe does not mean anyone else can, or will.
not helpful
Well. customers would be helpful if they would know where they would put their receipts and not get all mad and angry and take their problems out onto the employees and the managers that are doing their jobs while explaining to the customer the rules and the policies.
If you have paid for the TV through a Master / Visa card than it is so easy to find, check your statement and get the date of your purchase from there. it is acceptable at target and other major retailers to claim a warranty. and also in future when purchase something take a photo or scan and e mail to you e mail id in this way you will never lose your receipt.
Here's the point. It's ridiculously easy and cheap for a company to store the data from old business transactions, even for a company as large as Target.
Wal-Mart is a company that successfully does so. It comes down to efficient accounting on the side of the business and CUSTOMER SATISFACTION. We're talking plain text here, which has a file-size of virtually nothing. This data is converted into a "receipt" image afterwards.
It would cost *next to nothing* for Target to keep that data.
Have you looked up how cheap hard-drives are nowadays?
You can buy a 4 TB hard-drive for $100. You could download ALL OF WIKIPEDIA and it would fill up 42 GB, or 1 PERCENT (1 dollar's worth) of that hard-drive.
Understand technology Target!!!
I am having a similar experience. I purchased one of the popular exercise bracelets 2 months ago and didn't bother saving the receipt (doh!).
Now I have a warranty issue and Target assured me they can pull the receipt using my Redcard account. At the store, this requires the assistance of an "LOD" (manager) but so far we haven't been able to locate the receipt.
We'll keep trying. It always seems like you just have to eventually find the right person who really knows what they are doing...
Obviously the person responding an hour ago has no idea what good customer service is about. Probably works for Target and trying to make sure they don't go out of business so he/she looses her minimum wage job.
No, that poster was correct. Be responsible and keep your receipt.
That is not the store's responsibility, it is the customer's. Typical human response, let's blame everyone but ourselves even when it's obvious we are the ones at fault.