I recently had to return a Mod CD player to Target because it did not work. I told the CSr that I simply wanted to exchange it for another one that did work.
First she told me I could not exchange it or get a refund without a receipt. I explained to her that i did not want a refund, simply to exchange it. Again, she quoted their policy and proceded to point at it above her head and tell me that it was posted all over the store. I then explained that my company had purchased gifts for over 100 children through Children's Restoration Network and that I had no idea where to get the receipt.
(She looked at me as though she had heard that story before) AGAIN, she quoted the policy. I finally said, look! you are going to have so many pissed off customers after Christmas who will want to EXCHANGE an item without a receipt. All I want is what I paid for.
She FINALLY agreed to let me go and see if the "exact same item" (she made that very clear) was in the store, so I proceded back to electronics for my 24.99 CD player. I found the item and brought it up front. I asked her if I could open it to make sure this one worked and she informed me that it would because "those items are never returned".
I felt like a complete *** the way she treated me!
That is the LAST time I shop at Target. And I will tell all my freinds and family about it as well.
This could and probably SHOULD be the downfall of Target.