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my wife purshesed 1GB usb portable memory for 9.99$ less in one month ago I lost the receipt the product still seal on open I went to return it to the store they told me the product worth zero dollar for them because its off the shelf I went to the store shelf and I see the same item on the shelve & still the same price target emplotee & manager are laying to costmer I am pissed off I like some action taken about this mater & they just lost big purshes I was about to make for lcd tv westhinghouse 42 insh and wireless router thanks I am shopping defrent store know you

Monetary Loss: $9.

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Anonymous
#102024

I received a Polaroid Digital Picture frame for Christmas.Tried it.

The device would not upload pictures from the computer (no USB function). Tried to return item in original package, with receipt, two weeks after purchase. I was told it had been "used." The manager refused to meet with me or provide his name.

Customer Service said their job is to back the store managers.Tell your friends: Do Not Shop at Target!

Adidas22107
#93643

Dude, they are probably glad that your retarded *** won't be shopping there anymore. I can't even make sense of what you wrote, and have you ever heard of a period?? Put the money you were going to use on the tv to good use and go back to school...

Anonymous
#90651

Quote=”cdg”

“In respect to the nasty response written by "May I Help You Find Something":

Did you mean to say ‘in response’, ‘in regard’?’ or ‘regarding’? Respect appears to be the last thing in your rebuttal.

Quote=”cdg”

“Your defense of Target's dishonest and deplorable returns policy indicates that you might be another nasty Target employee.”

Care to back that up with facts? While you opinion of me here may be unfavorable, you haven’t shown us that my employer is either dishonest or deplorable. Do you have an axe to grind here?

Quote=”cdg”

“This is supported by your use of the inaccurate (Target) designation "guest" rather than "customer"”

Really!?! Would it change your position if we called you a ‘customer’ instead of a ‘guest’ in Target’s stores? Here’s a dictionary definition of guest; “One who is a recipient of hospitality at the home or table of another”. Quite accurate for Target stores, right? Here’s a dictionary definition of customer; “One that buys goods or services”. Quite inaccurate for any retailer as many members of the general public present in a store are not buying goods or services. Some are simply parking their kids in the store while they shop elsewhere.

Quote=”cdg”

“I have no idea what a "DCPI number" is. I doubt that any other Target customer does. Do you? Or is it just something you made...

Let me enlighten you. The DPCI number has nine digits and is unique to a current item for sale either in a Target store or at Target.com. DPCI stands for DePartment, Class, Item. Numbers are routinely retired when items reach clearance status, but may be recycled as needed (to keep within the same digit count). There is a risk that an old DPCI number maps to a completely different item in the same department and class six months later, this is only a problem for guests trying to make returns after their ninety grace period. DPCI numbers are printed on all POS register receipts, in tabbed pages on Target.com., and sewn into garment labels. This is a basic tracking system and anyone posting here should include the DPCI number so anyone following the thread can research the item being discussed.

A minor change to the appearance of an item requires that a new and unique DPCI number is assigned to each variant. Items from multiple vendors can often have unique numbers. I suspect that is part of the story from the OP of this thread, but without the numbers I’d be guessing.

Quote=”cdg”

“It's irrelevant how Mr. Attal paid for the purchase.”

Not in the least! If he paid by cash there is no record of the transaction except for the sales receipt (which was ‘lost’). On the other hand if he had paid by credit or debit card any guest services TM can use the same card to locate the transaction and print a duplicate receipt. Hence, my question of the OP.

Quote=”cdg”

“The product markings will usually show whether or not it was sold at a Target store, and decent customer service will take the customer's word that he purchased it there. “

This may be your opinion, and it’s not clear if you’ve been on both sides of a POS transaction to know any better. Blindly accepting the guest’s word is a slippery slope that leads to unmanaged shrinkage losses. These are passed along to the honest guests in higher prices, which are inelastic due to market pressures. Therefore it is policy in a Target store to request proof of purchase (and do everything possible to reduce shrinkage). Perhaps you know of a national retailer that has a more liberal policy on returns? Citation, please.

We can argue all day about ‘policy’, but like it or not this is the criteria used to resolve disputes. Guests agree to the store’s policies by making a transaction. The return policies are clearly stated in every store and are explained to guests who have questions.

Quote=”cdg”

“If the store is still selling the item, as in this case, it has the same value whether or not it has been "discontinued".”

Once again this is your opinion, and not the practice in Target stores. Items routinely reach zero dollars value by discounting in the clearance phase of the life cycle. Along the way the fair market value is published internally on the POS terminals so that TMs know what to reward the guest making a return. (In this case zero).

Quote=”cdg”

“Furthermore, if the store is still selling the item, it probably hasn't been discontinued.”

Or, the store is selling a new product with a unique DPCI number that may look the same but have a different cost structure. This is very often the case with electronics items that are evolving and usually rapidly falling in price over a short time.

Quote=”cdg”

“Decent stores know their product line, and can issue receipts with or without a purchase receipt.”

Citation needed.

Quote=”cdg”

“It's far more likely that the store management is lying than the customer.”

Citation needed.

Show more
Anonymous
#90647

Quote=”cdg”

“In respect to the nasty response written by "May I Help You Find Something":

Did you mean to say ‘in response’, ‘in regard’?’ or ‘regarding’? Respect appears to be the last thing in your rebuttal.

Quote=”cdg”

“Your defense of Target's dishonest and deplorable returns policy indicates that you might be another nasty Target employee.”

Care to back that up with facts? While you opinion of me here may be unfavorable, you haven’t shown us that my employer is either dishonest or deplorable. Do you have an axe to grind here?

Quote=”cdg”

“This is supported by your use of the inaccurate (Target) designation "guest" rather than "customer"”

Really!?! Would it change your position if we called you a ‘customer’ instead of a ‘guest’ in Target’s stores? Here’s a dictionary definition of guest; “One who is a recipient of hospitality at the home or table of another”. Quite accurate for Target stores, right? Here’s a dictionary definition of customer; “One that buys goods or services”. Quite inaccurate for any retailer as many members of the general public present in a store are not buying goods or services. Some are simply parking their kids in the store while they shop elsewhere.

Quote=”cdg”

“I have no idea what a "DCPI number" is. I doubt that any other Target customer does. Do you? Or is it just something you made...

Let me enlighten you. The DPCI number has nine digits and is unique to a current item for sale either in a Target store or at Target.com. DPCI stands for DePartment, Class, Item. Numbers are routinely retired when items reach clearance status, but may be recycled as needed (to keep within the same digit count). There is a risk that an old DPCI number maps to a completely different item in the same department and class six months later, this only a problem for guests trying to make returns after their ninety grace period. DPCI numbers are printed on all POS register receipts, in tabbed pages on Target.com., and sewn into garment labels. This is a basic tracking system and anyone posting here should include the DPCI number so anyone following the thread can research the item being discussed.

A minor change to the appearance of an item requires that a new and unique DPCI number is assigned to each variant. Items from multiple vendors can often have unique numbers. I suspect that is part of the story from the OP of this thread, but without the numbers I’d be guessing.

Quote=”cdg”

“It's irrelevant how Mr. Attal paid for the purchase.”

Not in the least! If he paid by cash there is no record of the transaction except for the sales receipt (which was ‘lost’). On the other hand if he had paid by credit or debit card any guest services TM can use the same card to locate the transaction and print a duplicate receipt. Hence, my question of the OP.

Quote=”cdg”

“The product markings will usually show whether or not it was sold at a Target store, and decent customer service will take the customer's word that he purchased it there. “

This may be your opinion, and it’s not clear if you’ve been on both sides of a POS transaction to know any better. Blindly accepting the guest’s word is a slippery slope that leads to unmanaged shrinkage losses. These are passed along to the honest guests in higher prices, which are inelastic due to market pressures. Therefore it is policy in a Target store to request proof of purchase (and do everything possible to reduce shrinkage). Perhaps you know of a national retailer that has a more liberal policy on returns? Citation, please.

We can argue all day about ‘policy’, but like it or not this is the criteria used to resolve disputes. Guests agree to the store’s policies by making a transaction. The return policies are clearly stated in every store and are explained to guests who have questions.

Quote=”cdg”

“If the store is still selling the item, as in this case, it has the same value whether or not it has been "discontinued".”

Once again this is your opinion, and not the practice in Target stores. Items routinely reach zero dollars value by discounting in the clearance phase of the life cycle. Along the way the fair market value is published internally on the POS terminals so that TMs know what to reward the guest making a return. (In this case zero).

Quote=”cdg”

“Furthermore, if the store is still selling the item, it probably hasn't been discontinued.”

Or, the store is selling a new product with a unique DPCI number that may look the same but have a different cost structure. This is very often the case with electronics items that are evolving and usually rapidly falling in price over a short time.

Quote=”cdg”

“Decent stores know their product line, and can issue receipts with or without a purchase receipt.”

Citation needed.

Quote=”cdg”

“It's far more likely that the store management is lying than the customer.”

Citation needed.

Show more
Anonymous
#90524

In respect to the nasty response written by "May I Help You Find Something":

* Your defense of Target's dishonest and deplorable returns policy indicates that you might be another nasty Target employee. This is supported by your use of the inaccurate (Target) designation "guest" rather than "customer".

I have no idea what a "DCPI number" is. I doubt that any other Target customer does. Do you? Or is it just something you made up?

It's irrelevant how Mr. Attal paid for the purchase.

The product markings will usually show whether or not it was sold at a Target store, and decent customer service will take the customer's word that he purchased it there.

If the store is still selling the item, as in this case, it has the same value whether or not it has been "discontinued". Furthermore, if the store is still selling the item, it probably hasn't been discontinued.

Decent stores know their product line, and can issue receipts with or without a purchase receipt.

It's far more likely that the store management is lying than the customer.

As to action: Mr. Attal could (and should) file a complaint with the local Better Business Bureau as well as the state attorney general and/or department of consumer affairs. Or he could file a complaint at Target corporate headquarters, who would most likely issue the refund in the form of a gift card, and chastize the store management for creating such a situation.

Of...

Mr. Attal's experience is not unique. My mother-in-law died within weeks of purchasing a new sewing machine from Target. She never removed it from the box. We KNEW it was purchased at Target because it had a model number that is unique to Target, and because it had markings on the (unopened) box that were unique to Target. We were told that we could not receive a refund, but only purchase something AT LEAST AS EXPENSIVE from the same aisle, which meant another sewing machine! We spoke to the store manager, who asked the "customer service" employee (to whom we had just spoken) what he should do!

A letter to Target's corporate office resulted in an apology and gift certificate, but the damage was already done. After spending the gift certificate, we have never shopped at Target again, nor is it likely we will do so in future.

The loss of our business won't impact Target's revenues, but their "returns" policy, and nasty employees such as yourself, will.

Show more
Anonymous
#89169

Quote=”Attal” “my wife purshesed (sic) 1GB usb portable memory for 9.99$”

What is the DCPI number?

Quote=”Attal” “less in one month ago I lost the receipt”

How did you pay? (Cash, check, Debt/ATM, credit card, or Gift Card)

Quote=”Attal” “the product still seal on open I went to return it”

Without a receipt there is no proof that you bought it in a Target store.

Quote=”Attal” “the store they told me the product worth zero dollar for them because its off the shelf”

If the exact same item has been discontinued it is indeed worth zero to Target.

Once you find and show the receipt you can get a full refund.

Quote=”Attal” “I went to the store shelf and I see the same item on the shelve & still the same price target”

Are you certain the two items are the same? Do they have the same DCPI number or not?

Quote=”Attal” “emplotee (sic) & manager are laying to costmer (sic).

Or, the guest (you) is trying to scam Target, or the guest (you) hasn’t produced a receipt to prove the item was purchased at Target.

Quote=”Attal” “I am pissed off I like some action taken about this mater”

Really!?! What action do you want? Who do you want to take this action on your behalf?

Quote=”Attal” “they just lost big purshes (sic)”

Really!?! Perhaps, Perhaps not. Only you know for sure. Have you considered the...

Quote=”Attal” “thanks I am shopping defrent (sic) store know you”

Oh boy! Will Target go out of business over this incident? Stay tuned!

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