I bought Sonicare Toothbrush as a gift at Target Store in Palatine IL on 4/9/2012. Gift recipient in Japan noticed discoloration on handle and it gave dirty appearance. She returned it to me to take it back to store. When store manager asked me for reason for return, I told him it is dirty. He examined the product and told me the product does not match pic on box which I did not know. Then he told me that he is not taking it back because it is dirty (the reason of return to begin with), it is over 2 months old (should not matter when I have receipt) and the product does not match with pic on the box. He was rude and accusing me for false action by me.
I had to talk to 4 people when I called Target Customer Relation. Each transfer took so long also. Then Jim who claim he has no manager above him was also rude. He was practically accusing me of using and switching the product and returning it. I was so upset.
I have been shopping Target for long time but now I will go to Walmart instead and tell my friends to do the same.