Target sneaky prices with false advertising and horrible customer service
Wednesday March 4th 2008 I saw on www.target.com they had the V-Rocker Extreme DPCI: 249-11-0060 as a temporary price cut as $19.99 and it clearly states "This item is available online and in stores."
I went to Target in Bayshore NY. I had asked about the V-Rocker Extreme DPCI: 249-11-0060 ...The said they had 4 and verified it was infact 19.99. When they went to look they said it was out of stock and proceeded to give me a listing of the other Target stores on Long island in New York.
I then went in the car and called the Farmingdale NY Target and they gave me the same information only it was to late to go there at that point to pick it up but they told me to go back in the store and ask them to check in the back as they have 4 of them.
I went back in asked customer service to check in the back for me and the lady laughed in my face and said they are unloading the truck that there was noone to look for me... There were over 30 people on staff that night and to top it she was ringing out another associate which was on the clock at that moment (which is not supposed to be done while they are on company time). She then ignored me so I asked for a supervisor. The supervisor came and contacted someone in the back.... The person in the back said "this had better be good and important" with a very big attitude.
After the supervisor gave the DPCI number with out a blink of an eye the person on the other end said they were out of stock. The next day I went to Farmingdale store, they confirmed it was 19.99 but they are not in stock and sent me to Westbury, SAME THING, Westbury sent me to Commack, Commack sent me to the Medford store...
I thought my journey was over since they had them in stock... got up to the register and they rung them up only now the price was $59.99.... guest services called Bayshore and they said that $59.99 was the price! I get home and call customer service ad they tell me www.Target.com and Target stores are seperate entities and not all prices online are the same in the stores.... THEN WHY DOES THE SITE SAY AVAILABLE ONLINE AND IN STORES? Pretty much they can do nothing, so why do they have a customer service line I wonder? I will never step foot in a target store ever again, nor will I accept presents from anyone that are purchased in the store or online... this experience has cured me of ever dealing with them again!
Target, www.Target.com, V-Rocker Extreme Catalog # : 10626813 ASIN: B000RZLMR8 DPCI: 249-11-0060, false advertising.