I bought a I Love Lucy DVD for my wife for Christmas. Ordered it in early December to ensure it would arrive before Christmas.
The package arrived on Dec 18th but was a blue ray DVD of Ice Age....? I called customer service and they said (to exchange the item) I'd have to wait for them to send me a shipping label, then I'd have to take it to a UPS store to ship it (this will probably take 2 or more weeks)
). Then they would refund my account online (which will take another 2 weeks at least). Then I could use my credited account up buy the correct item again.
This would probably take another 1-2 weeks to finally arrive. So in other words, an order that should have only took 5-7 business days to arrive has now turned into a 5-7 week ordeal.
A great solution would be to allow an in store return, however since my recipt doesn't match the item, they can't. I will never order anything from target.com again. The point of online shopping is convenience and avoiding hastle.
However, after looking into this issue, it appears that this is a very common problem with Target. I will stick with amazon and ebay from now on.
Monetary Loss: $12.