I ordered a Star Wars lego set for my son for Christmas. They sent me a black and white blanket with a flower design instead.
I called to have the correct item shipped. I was told they can not correct the order. I would have to order the lego set again. They also told me they could not refund my money until they had recieved and processes the return blanket.
About one to two weeks to process the return, then they would start the refund process. I asked if I could return it to the store, or have the store ship the unwanted blanket back. I was told they could not do that as they item would not match my receipt. It does not match because of a mistake they made.
Now my son will not have his big "Santa" gift as I can not afford to buy it again until they refund my money. I am pissed.
Monetary Loss: $150.