San Francisco, California
4K views 22 comments
Not resolved

Update by user Oct 08, 2012

The Serramonte, Daly City managers continue to lie and say that the return policy was on the outside of the box.I have a photo of the outside of the box, with no such policy on it.

Target Corp. customer service made one call to the manager, who lied, and they believed him...

so they won\'t help me at all.Still fighting because this is so wrong.

Original review posted by user Sep 07, 2012

On 9/2/12 11:38am, I bought a queen Aerobed at Target, Ca for $216.00. When I opened it later that day for my guests to use, we found it covered with mold & unsafe for use. I took it back to Target for an exchange on 9/3/12, 11am. Please note this was less than 24 hours since I had purchased it! I asked for a replacement bed.The managers refused. I asked for a store credit or refund. The managers refused saying that on the INSIDE of box there's a statement saying to return directly to Aerobed. I pointed out that nowhere on the OUTSIDE of the box, or on the shelf, did it say the bed was not returnable or exchangeable so I had been mislead. I spoke with 2 store mgers: Melvin & Robert. Both managers were rude, refusing to give me their last names, or their employee id#s. They told me to call Target Corporate offices which I did, and of course Target Corporate was closed (it was Labor Day). At the suggestion of an off-duty police officer who overheard my situation, I called the Daly City police to assist me. The officer arrived and agreed that Target should clearly state their no return/exchange policy on the OUTSIDE of the box, but he wasn't able to convince Target to give me an exchange, credit or refund. The officer witnessed me leaving the bed at the Customer Service counter, since I have a bad back (the double height queen Aerobeds are heavy) & I refused to reintroduce anymore mold in my car! I have had headaches since opening that bed and hope I have not been contaminated with mold from a foreign country! I believe Target is not in compliance with California Civil Code Sec. 1723 and needs to rectify their mistakes immediately. Until then it's buyer beware!

BTW, while I was standing in line, I heard the customer service people refuse to exchange or give store credit on ANY cosmetic or personal product even those with receipts and in triple blister packages that clearly had never been opened. So exchanges are not that easy at Target anymore!

Review #344211 is a subjective opinion of a user.

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Anonymous
Shavertown, Pennsylvania, United States #1223825
That was awful .. believe me I wouldn't have walked out without a refund ..those 2 Mangers should be fired or demoted and go for customer training again .. very sad you went through this .anytime we buy a high price item such as from Walmart we buy the extended warranty and we didn't ever have a problem returning item or item to company that offered Warranty..
Target shame on you and your managers ...
Anonymous
#1133796
Funny thing. Here at the TARGET in Windsor Ct, I've returned any number of items such as printer cartridges, clothing and kitchen utensils for various reasons (non defective) and I've never had any dispute. I've always been asked if there was a problem with the product and I've always replied that I either didn't need it or I've just changed my mind even after I've opened the packaging at home. I've either been credited a refund directly to my debit card or been offered the cash. Never a problem!
Anonymous
to Anonymous Milton, Florida, United States #1221616
It's not a problem because you are lying to the customer service rep and essentially letting them sell a defective item.
Anonymous
#1075700
Why didn't you just call Aerobed?? I can't believe you got the police involved in this!
Anonymous
#1020113
This policy is clearly stated in the return policty which is on the back of the receipt and is signed in the store. It is a federal law.
Bill Cousert
Murrieta, California, United States #680483
Simple solution - use a credit card for the purchase and as the card company to intervene. They will probably reverse the charges.
Bill Cousert
to Bill Cousert Murrieta, California, United States #680489
Better yet, don't shop at Target. Walmart doesn't have the same policy.
lucylucy
to Bill Cousert #680587
Walmart has destroyed so many communities across America I can't shop there.
Anonymous
to lucylucy #1155789
And yes they do have the same policy, neither target or mallwart will accept returns or exchanges on the POS cheap airbeds they sell, since several years ago.
Walmart first changed the policy to one month from three, then to two weeks, then to "you open it, you own it". Not a surprise considering the trash quality of especially their store-brand examples and downmarket "special models" they have custom-made for their stores by otherwise reputable manufacturers (how do you think they get the prices so much lower than everyone else? By selling you the scaled-back otherwise-3rd-world-market-only version that looks mostly the same of course!). Nearly every example that I have ever encountered (MANY) has leaked within DAYS of the first use, let alone 3 months. Combine that with the calibur of customer all too often encountered at such retail hellboxes who often only need the thing for a one-weekend guest or camping trip or whatever and buy and return another one every time such a need arises whether it is defective or not (in the latter case along with the tent, lawn chairs, lantern, canteen, half-used water purification tablets and sunscreen etc) and it quickly becomes apparent that continuing to offer a category of product whose RMA rate likely results in a net loss over time and is futile for a retailer which exists to make money. It was either no returns or not carry them anymore, and they were a great seller after all if they didn't all come back they would actually
... Show more
lucylucy
to Bill Cousert #680584
Yes, I had used a credit card and immediately filed a complaint with my bank in writing. The bank withheld payment from Target for 45 days but gave them time to respond. Target corporate responded to the bank saying that I had not returned the mattress, (inspite of the police report, photos, documentation, etc) so I had to work for weeks to untangle that! It was very difficult to resolve even when I finally got a woman in Target corporate customer service to help me... even once she issued a "credit", it took months for me to get it and then it turned out to be a partial store credit!!!! So Target really screwed me from start to finish. I had all my documentation, a timeline, the police report, etc and threatened to go to Consumer watch groups and Target could've cared less. Don't be fooled into thinking that they are good about returns because they are not!

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