I have shopped at Target for many years and have easily spent thousands of dollars at this store (Albuquerque, New Mexico). However, because of their terribe return and exchange policy, I am boycotting Target and I will never spend my money there again.
The first incident was when I bought a TV stand (pressed wood, unassembled, in a box) for approximately $150. The TV stand was meant for the kids' game room. I stored the unopened box in the garage until the room was recarpeted and ready to set up for the kids (perhaps 3-4 months). When I finally got around to opening the box, I saw the that "wood" was cracked and warped. I packed up the box and brought it back to Target, only to be told that without an original receipt, I would be unable to exchange the item. Of course I did not have the receipt...who saves receipts on every little thing they buy.
The rude manager reiterated the return policy several times and would not budge or do anything for me. I was treated like a criminal trying to get over on a big corporation. I left the damaged product and the "customer service" desk and walked out with nothing.
Fast foward to this year. My daughter had a birthday party and received duplicates on a few toys. I did not have a gift receipt. Tried to exchange the items for toys my daughter did not have. Note that Target carried all of these toys, and the ones I wanted to exchange were unopened. Target gave me about $30 for toys valued at over $100. When I pointed out the difference between the sales prices (the same items were right there on the shelf), again I was quoted the receipt policy, and was told that since some of the items had been on sale within the last 90 days, they can only give me the lowest sale price.
This store continually rips people off by playing the "receipt" line, and always makes errors in favor of the store. Customers are treated like common criminals trying to steal from big, bad Target.
I would rather pay more for an item and know that I can return it, no questions asked, than be treated like @!*! at Target!
Product or Service Mentioned: Target Manager.