I am surprised by the tone of the commenters on here. Is it a full time job to make fun of those posting on this site and try to poke holes in their stories?
Or perhaps you work undercover for Target? I understand completely that Target is NOT to blame that I took my eyes off my purse while shopping in their store that night. I learned a valuable lesson and my purse will never be stolen again because I wasn't paying attention. I am, however, deeply disappointed in how Target responded to the problem.
1) Although there is video surveillance, nobody but one person has access to it? And we had to wait 10 hours for that person to be available to help. 2) The only person who has access to the video surveillance waited for more than 20 hours after the incident to follow up in any way with me. He hadn't even bothered to look at the video surveillance.
3) He called me back 30 minutes later to tell me the purse was found and had been at customer service THE WHOLE TIME beginning sometime on the night of the incident. Nobody knew what time it was turned in, where it was found, or how the customer service employee who accepted it was unaware of a reported theft that same night of a matching purse. The police officer had stood with me near the service desk for more than 2 hours. 4) When my husband called to complain to the store manager, he was insulted and hung up on.
I worked at the service desk of a competing department store 20 years ago. Had we had a similar situation, it would have been handled differently. Targets response makes no sense. There are so many things that are confusing.
And why isn't Target willing to view the video surveillance to check to see if a crime was indeed committed?
I still say that my purse was stolen. And it almost seems like Target is covering for the perpetrator.
Reason of review: Poor customer service.