My wife bought me new electric razor blades for my Christmas stocking. A couple weeks later I unwrap it and realize it is the incorrect model.
We go to Target to exchange for the correct version and they explain they do not exchange products but refund only. I guess this would be OK if we still had the receipt handy which we didn't. Weeks later we find the receipt and return to target for the refund when they tell us the receipt had expired. Of course nobody in customer service including the manager cared about the circumstances involved.
I called target customer service and sent them an unhappy email but they were going to hold their ground. I have experience in retail management, I understand the importance of following policies, but never lost a customer over a silly technicality. I thought wal-mart had become "too big for their britches" but at least they still know how to handle returns and customer service.
I sold the replacement razor blades on ebay for a $10 loss and haven't spent over $50 at target in the two years since. I lost money and respect for target so they will lose for many years to come.