Walland, Tennessee
Not resolved

Couple of Xmases ago, my wife gave me a portable cooler that she bought at Target. The following Easter, I wanted to use it to take food to Easter dinner six hours away. Discovered that the device could only cool down to 50 degrees.

According to the FDA, "To ensure that your refrigerator is doing its job, it’s important to keep its temperature at 40 °F or below...."

I took the cooler back to Target for refund which the manager refused. Claimed that store policy precluded refunds for items purchased more than 90 days before. Wrote to the Taget CEO and got the same refusal.

Problem here is the established legal principle of Implied Warranty of Merchantability which has no time limit. "An implied warranty of merchantability is created when a merchant of goods sells those goods as being fit or the ordinary purpose for which such goods are intended."

FDA requires food to be transported at 40 degrees. Target sold us a cooler that only cools to an unsafe 50 degrees. Target refuses to refund our purchase price.

Bad Target!

Product or Service Mentioned: Target Manager.

Monetary Loss: $20.

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Chesterfield, Missouri, United States #769095

In reading various complaints about Target stores and Target online, aside from around 2% of consumer complaints being truly credible issues with poor service, etc., it is my opinion that the pro-guest policies that Target's business culture grew itself around has unintended consequenes of creating "monster" consumers. In a word, Target is its own worst enemy.

Take this very guest, with his ridiculous return quandry. While other stores hold the line on price-points, very particular discounts, coupon redemption, and returns (list is endless), Target has historically given broad everyday discounts at the POS, as well as an unheard of "guest price challenge" function on the POS register, whereby guests can basically name the price they would like to pay. They also have a very run-of-the-mill return policy on 99.99% of their merchandise.

So to my point, as you read this complaint, along with all others like it, these type of guests are quite unappreciative and expect more from Target than they'd ever hope to get anywhere else. 30-60 days return policy, 90 days if you have a RedCard. In closing, Get over yourself and your glaringly abundant self-importance...

Stafford, Virginia, United States #765409

Thank you mr CEO for backing your employee. Nice to know that an employee can defend corporate policies and be supported by the higher ups.. Wish my company did

to Anonymous #769354

No one is backing everyone up. How old are you to assume the person is a CEO when they are backing up a company that follows the same rules as all companies, eight? nine?


Personal fridge?? Gee I can put soda, ketchup, bread in it...Where does it say FDA approved for food transport? Those items I listed can be transported safely at 50 degrees...

Good for Target for not caving to a *** off like you!

to NoRefund Moira, New York, United States #765337

It did not say FDA approved for transport. This guy is just trying to treat Target like a library.

Use the item and then return the item. Then he made all that up to make them look bad.

Thunder Bay, Ontario, Canada #765091

Hey, there,Anonymous!


Family name?

Just an opinion, but you appear to either be a Target store manager or a ***. I prefer to believe the former.

We are not talking about years here. Only a few months.

Truth is that during the first use a few months after buying the product, we discovered that it did't work.

Surely, when someone buys something, they have every expectation that it should work as promised. That is what the Implied Warranty of Merchantability is all about.

And for which there is no time limitation.

Which is why when the motor falls out of your Plymouth Valiant due to a manufacturing defect, Chrysler will recall it and make good.

When the product doesn't work as promised, the buyer has every expectation that the seller should make good for selling a bad product.

Target is not a street-corner fruit stand.

Target surely knows that this product is ***, because since we bought it, this defective product has never again appeared in their store. They sold us their *** and slithered away.

Why can't Target person up and admit that they sold us a defective product and refund our money?

Surely, as a Target store manager, refunding our money can't impact your Target profit sharing plan or pension all that much, can it?

to Hundedrek #765111
You have the implied warranty of merchantability all wrong. First off, there is a time limit, it's a "reasonable amount of time", generally but not always four years. Second, stores in all but 11 states can negate that warranty, which is exactly what the manufacturers warranty does. Sorry bud, you are SOL.

Along with companies’ express warranties, you also have “implied warranties” under state law. The Uniform Commercial Code, a set of laws adopted in much the same form by all states and the District of Columbia, provides an automatic “implied warranty of merchantability.” That unwritten protection guarantees that consumer products are free of substantial defects and will function properly for a reasonable period of time. What’s “reasonable” depends on the type of product and the amount you paid. States typically limit implied warranties to four years. They apply to products you buy from retailers that normally sell such items.

But here’s where it gets complicated: Most states allow companies to negate, or “disclaim,” the implied warranty by conspicuously disclosing that a product is being sold “as is” or “with all faults,” or by simply stating there’s no implied warranty. And manufacturer warranties typically do just that. “In my opinion, every warranty you see is taking away rights you would otherwise have,” says Richard Alderman, director of the University of Houston’s consumer law center.


And no, I am not a Target employee :roll
to Hundedrek Orlando, Florida, United States #765116

I'm not a Target employee, just a consumer who believes in following the rules which is either the store's 30 day return policy or whatever warranty the manufacturer offers. That's it.

Sure, if you went back in during the 30 day return policy because the cooler didn't work and that is in violation of the "Implied Warranty of Merchantability" I would be behind you.

to Hundedrek #765124

You are not the OP, the OP clearly stated that this was bought a few Christmas ago. Meaning years ago rather than months ago.

If you are the OP you are changing your story, this makes you a liar and no one takes a liar seriously.

to Hundedrek Texas City, Texas, United States #765147

when the engine falls out of your Plymouth, its not the dealer who sold you the car that issues the recall, the car manufacturer does that! Sounds like you should be pissed at the manufacturer here.

We're not talking about years here?

Your original post says, in the first sentence in fact, that the item was given to you a couple xmases ago. Now i'm not up on all the current events these days, is there more than one Christmas per year these days?


Thanks for the comments.

Always nice to hear from Target employees.

The facts:

1. The cooler was purchased during December as a gift.

2. First occasion to use it was the following April to transport food for Easter family dinner.

3. On a hunch I tested it. Lowest temp that I could get was unsafe 50 degrees. Portable electric cooler (like my other one) is supposed to cool to 40 degrees lower than ambient. 75 minus 40 equals 35, not 50.

4. FDA specifies that max cold food storage/temp is be 40 degrees.

5. Target sold me what they represented to be a portable food cooler. The box label clearly describes it as a "Personal Fridge."

6. What is at issue here is the established legal principle of Implied Warranty of Merchantability which has no time limit and provides that "An implied warranty of merchantability is created when a merchant of goods sells those goods as being fit or the ordinary purpose for which such goods are intended."

7. Target refused to take back the cooler and refund my money. The Implied Warranty of Merchantability has no time limit.

Simple as that!

to Hundedrek Orlando, Florida, United States #765019

So what you're saying is that every product should last in perpetuity forever and coolers can be brought back to the store when they fail even 20 years after the fact?


Wow... You are d.umb

Deland, Florida, United States #764436

Agreed, most retailers have a 30-90 day return/exchange policy. Not only that even high end electronics like a $1000 tv have a warranty of about one year. Even if the cooler had a warranty it too is likely passed it's viable date.


This sounds more like a warranty issue, not a Target issue. I mean, c'mon, a couple of years ago your wife bought you something that broke?

Bob White, West Virginia, United States #764288

It is a shame , it seems that both you and your wife do not know how to read. They clearly state their 90 day return policy, and I am sure somewhere on the package it stated that the product only cools to 50 degrees. Looks like the case of someone using the product only once and then trying to return it.

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