At the Okemos Target on Marsh Rd., I saw a toy box that was tagged at 5.99, when clearly it was supposed to be 59.99. I was pretty psyched, as the law here that aims to dissuade "bait and switch" would force them to sell the toy box to me at that price. I went up to the service desk, asked if they honored the pricing law, and was told Yes, we do. So, having verbal confirmation that they would honor the price (as many companies try to talk their way out of this LAW), I went back to the shelf and grabbed the mismarked box. Upon checkout, the cashier said he would need a managers' approval for such a large price adjustment. The young lady (maybe 25 years old) said she couldn't sell me the toy box at such a large discount. I told her it was the law, and I had a print out of it in my vehicle, if she'd like to see it. She said no, I know the law and it allows for human error. Thinking to myself, the law is in place to PREVENT human error, not to protect against it. I told her I worked retail for a long time, and knew precisely what the law did and did not say and it said nothing in there about "human error."
THEN: "Im not going to stand here and argue with you, I will not give you that price. If you want customer relations' number, Ill get it."
Wow. Rude, arrogant, and ILLEGAL. It wasn't that I needed the toy box, just that, hey, as long as there's a law that says I can have that thing for what the price tag says, sure, Ill capitalize on it... Ive got two kids and a growing mass of toys, so for 6 bucks, sure. What I didn't expect was to be down talked to and bitched at, embarrassed, in front of all the other customers in the store, the cashier and the his supervisor. Customer relations, btw, did NOTHING to correct the situation, said they'd make a note of it and hope it didn't happen again. WHERE THE HECKS MY TOY BOX??? That'd be fair, I think!
Monetary Loss: $59.