I bought a software game for my son for a reward when he earned straight A's. The software game would not work on the computer system with the correct operating version, memory, etc.
I called the game company which happened to be in an eastern European country. I did not get any answer from them via the phone nor email. I took the game back to Target and they would only give me an exchange. Since there might be a problem with the game itself (this is doubtful as I have been in the CD and DVD industry for many years), I exchanged it and gave it another try.
It didn't work. I went back to Target and attempted to return. They would not do it since it was software. The store manager would not help me.
I had, up to this point, been a very loyal customer and spent literally thousands of dollars at Target over the years, and they were willing to lose me as a customer over a sum of $20? Wow, that speaks volumes as to what their priorities are. This happened two years ago, and I still am upset over how I was treated. I spend nothing at Target, and only go their kicking and screaming when there is something specific that my wife wants.
Again, over $20!
A gift card, or $20 off a purchase of $100 would've worked. Truly amazing, and you can be sure that I tell everyone I get a chance about how I still feel.
Product or Service Mentioned: Target Gift Card.
Monetary Loss: $20.