I purchased one patio chair cushion in the Topeka, Ks Target. I needed two.
They looked up the product and gave me a list of Target stores that still had the cushions available. I drove over an hour to the Shawnee Mission super store in KS. they did indeed have the cushion I needed. But it was 12.00 more.
I went up to customer service with my receipt from the Topeka store and explained I had been sent to their store but had not been told the cushion would cost more. The customer service clerk called a manager who said he would not price match their own company's price. Everyone in line could not believe what I was told. I told her I felt this was terrible customer service.
Everyone in line agreed including the clerk. I did not buy the cushion. I typically spend one to two hundred a week in Target on of my favorite stores. I wrote a letter to Target head quarters and did not even recieve a reply.
I have not been in a Target since and my family (four adult children) have not either. We have switched to walmart since Target has such poor policies. I have shared my story with others and will continue to do so.
They advertise that they will match other stores ads, but not their own company prices? Wow