I purchased a Sleeper Sofa Online as a gift for my son in California, I live in Virginia.
It arrived without the assembly Hardware, No big deal right?
Target washes its hands of the matter and says contact the manufacturer.
The Manufacturer says it can't send the bag of a few screws, bolts and washers, and they say they will pick the item up and give a refund.
This "Gift" has cost my son the time and effort of many Phone Calls, being placed on hold and just being given the run-around.
What's so *** hard about slapping a bag of parts in the mail?
I've worked in Customer Service for years. I can't tell you the number of times I've got up from my desk, walked over to Parts Supply, then over to Shipping and Done Just That!
I guess No Good Deed or Target Purchase Goes Unpunished.
Product or Service Mentioned: Target Shipping Service.