Hi, I ordered a game from Target.com and so it shipped out via UPS to USPS (for final delivery). Well, it became lost in transit and so only the shipper (Target) can call UPS and USPS to ask for lost shipment measures/tracers.
It was a complete nightmare dealing with Target customer service. I dealt with Target chat reps Garry, Homer, Reuben, and Allie and they were all completely useless and just wanted to pass the buck to someone else instead of doing their jobs and just requesting Target Logistics help me find the lost package. When I called Target customer service, I of course got their overseas India call center. The first lady could not understand English after speaking really slow and repeating myself 6 times.
I next called another non-US Target rep JoJo who just hung up on me after I simply asked if Target could contact the shipping companies so I could get my order. It had been lost for about 2 weeks. So I tried to call Target corporate and the operator there refuses to let you speak to someone in corporate and she just puts you back in the complete joke customer service (India) call center. So since I tried to be nice and get this resolved and Target could obviously care less, I decided to place a BBB complaint, a MN state attorney general complaint (in MN because of there Target corporate is located), and a FTC complaint.
LOL, lo and behold, I got my refund real soon after. Several months ago, I bought a TV from Target.com and it was broken in 4 places because of this little podunk shipping company they used (who obviously threw the TV around and broke it). If they had used UPS, USPS, or FedEx it would not have been broken. I see a lot of people on here who think they are out of money with their Target experience, but they just need to do what I did-dispute it with your payment method, BBB, MN State Attorney General, and FTC and you will get your money back.
Don't let Target take your money and give up on ever getting it back. It just makes me absolutely sick Target was just so impossible to deal with. Can't the corporate members see that their horrible customer service is why they are losing so badly to Amazon? I will never, ever go to Target again (stores or online) as they obviously could absolutely care less about customers.
Amazon and Wal Mart would have sent me a replacement or refund in one call. Thanks for reading!
Product or Service Mentioned: Target Shipping Service.
Reason of review: Order processing issue.