My son turns 8 on Friday. On 2/18/12 my son paid $1 to purchase a Nintendo Wii reservation card to be redeemed on 2/27/12 - only in the store in which it was purchased within 7 days of this date.
The gentleman who wold it to him - Younan - told him that day that if he buys the reservation card it means they will save a game for him and if someone else comes to buy it they will not be able to. We counted the days and ran over there after school today. All the games were sold out. We found Younan who said a reservation is no guarantee, leaving my son in tears.
We asked for a manager - and Adam showed up. We now know Adam is not a manager but responsible for AP. Adam refused to give his last name or employee ID and claimed that it was private information. He said the best he could do is refund the $1.
He was unwilling to explain to my son why he was lied to. He was unwilling to call other stores for us and have one shipped over.
He said the most he could do is email his manager and get a response sometime later this week as to when they may ship more copies to this store. He was unwilling to faciliate any other solution that would alleviate the cries of an 8 year old who had been saving up Target gift cards for a year to buy this and prepaid for a reservation.
Monetary Loss: $49.