Last year, I was in the ER 18 times over the summer. After one visit, I stopped by Target Pharmacy to fill my prescriptions.
The tech didn't ask me if I wanted a consultation, which she was supposed to do. I had been in the ER for nine hours so I wasn't thinking straight. I went home, and that night realized that their was no pharmacy label on the Mylanta. I didn't know if I should take a regular dose as prescribed on the bottle or something different because I was taking it with other prescribed meds.
At two am, I couldn't call my doctor and actually, the hospital staff in our town is so belliegerent, I didn't have the wherewithall to call to ask. I suffered all night with terrible pain and a few days later, filed a small claims suit against Target. After reading through the stack of papers the hospital had given me, I did see a dosage on page six at the very bottom in small print. I dismissed the lawsuit thinking it was really the hospital's fault.
Three months later, I went to Target to get another prescription filled. The tech said I'd have to come back tomorrow. I said okay. I didn't need the meds right away anyway.
The pharmacist came out and announced that she was not comfortable filling my prescriptions because I had sued her. Actually, I'd sued the store and the tech who hadn't offered the consultation. I couldn't explain because the pharmacist was out to start a fight. She kept provoking me by saying I'd have to come back and she would fill my prescription.
I don't think she got the angry response from me she hoped for. I was kind of caught of guard because I was no longer angry with them when I came in. But after a few minutes, she got the response she wants. I blew my stack and through the coupon I had and told her she could *** off.
I then spoke to the eighteen year old misfit who was the store manager. I told him I should still get the free gift card I had come in for. He said "Okay" and then went to the back and believed her screwed up version of the story. He was not polite when he came back and didn't give me the card.
I went home and filed a complaint with the pharmacy board. I was so pissed, I drove a copy of the complaint back to the store that night and left it with the pharmacy tech. The board is now investigating. First, it is a violation not to offer a consultation, and I feel the pharmacist was unprofessional for starting an altercation.
She was not going to shut up until she got a rise out of me. One time, I had a problem with an employee and asked to see the manager of the store. A *** kid came up and told me it is illegal to give out the manager's name. My husband at the time ahd been in retail for more than twenty-five years and said it was BS.
He was even angrier than I was. I think if Target paid there employees more, they'd get better employees.
Product or Service Mentioned: Target Coupon.