A Trouble game was purchased for my granddaughter for Christmas and when we opened the box the graphics sheet to the playing board was missing! I didn't have the receipt, but only wanted to exchange the game for a game with the graphics, so that we could play it!
Because I didn't have the receipt, they insisted on giving me a Target gift card for 2.50 less than the game cost! This meant that I had to go purchase the new game and pay additional money as well! I disputed this until I was blue in the face and then the manager had this clerk call some Target customer service dept. and all that person kept saying was it's policy.
I asked for his manager and was told that I would be told the same thing by him, it was policy! By that time, I had heard about their *** policy one to many times and told him not to say policy one more time and to let me speak to his manager. Can you believe he had the audacity to repeat to me that the manager would just tell me the same thing, that it was policy! Well, at that time, I had had enough, so, I told the store manager that Target had lost a good customer over 2.50 and his reply was "sorry"!
Please keep in mind, the game was defective and I just wanted to exchange it for a playable Trouble game. Needless to say, Target has lost me and my two sisters as customers, as they were with me! Target, thanks for creating a PMCE (positive memorable customer experience) for me that day (not)!
You see, I'm in customer service, also, and would never dream of treating my customer's in this manner!!!