Watch your cashier very closely when checking out with sale items that are supposed to include a gift-card reward. I was buying cat food listed as "Buy 2, get $5 Gift Card". I picked up 4 boxes. Indeed, when I checked out the screen prompted the cashier to award me with two $5 cards. I then watched as she retrieved the cards (which are blank until authenticated), authenticated them, and then placed them directly back in her drawer without looking at me.
I didn't say anything at first because I wanted to see if she would give them to me with the receipt at the end of checkout. She did not. The receipt printed, she gave it to me and then turned to start checking out the next person in line. I said, "Are you going to give me my gift-cards? The ones I saw you scan"? She hesitated for a moment and then acted like it just slipped her mind -- and here it gets worse: she reaches back into the drawer and INSTEAD of giving me the cards she scanned and set aside, HANDS ME TWO BLANKS!
"These are not the ones you scanned" I said... and trying to save face, she scanned them as if she didn't know they were empty. They came up as $0. Then she continued with the charade by acting like something had gone wrong with the scanning procedure, telling me it wasn't working and hoping that I would go away. Instead we called a manager. He did get me the right cards in the end, but showed neither surprise nor concern when I pulled him aside to explain what I'd witnessed. His odd behavior and non-sensical response to the situation gave every indication that he was at best complicit, and at worst in on the scam.
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- Product or service
- Gift Card
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- Supermarkets and Malls