Boston, Massachusetts
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Ordered a very expensive fire pit.Expedited shipping still took ten days.

Fire pit cracked upon arrival. Call and they want me to bring to UPS told them way to heavy not possible for me to do. Puts me on hold and than says they can arrange for a pick up.

Not too bad until next they have only two fire pits can't guarantee I will get my fire pit refuse to expedite shipping refuse to have a manager call and arrange for me to get product tomorrow.I do not think sending a replacement via overnight mail is too much to ask for when their product arrives damaged

Review about: Fire Pit.

Reason of review: Damaged or defective.

I liked: Great shopping selection.

I didn't like: No accountability, Supervisors.

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