12 comments

Bought an 3 year extended service contract with an iPod at Target. I had an issue with the iPod and sent it out for repair.

It came back stating the pins were crushed in the connector to the docking station and that was not covered. The contract only covers "normal" wear and tear. I was told by the person at the register when I bought it that if anything goes wrong with the iPod it is covered. It was not.

I will never shop at Target again. When I asked for a refund of the extended service contract, I was told I would get a prorated refund and because it was over two years that would be nothing. Never will I shop there again.

And because they won't refund me the $30.00. Their loss.

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youngkira38
Mountain View, California, United States #836693

Had the exact same experience with my crockpot. Plan doesn't work.

They just want your money. But they won't get any more of mine.

Anonymous
#569136

Target extended service contracts are a rip off. I purchased one on my touch IPod.

When I sent it in for repairs to Warranty Logistics they simply sent it back and claimed it was not repaired due to Physical damage or a prior unauthorized repair..

HOW EASY IS THAT TO GET OUT OF FIXING IT.

BEWARE OF POOR OR NO SERVICE AT TARGET. :?

Anonymous
#512990

:cry :( :x :sigh :upset :eek :? :cry :( :x

Anonymous
#443045

Why do people complain so much about electronics. It is all made in China or Beijing.

You just have to go with the flow.

You have only a few places to shop. Walmart,K Mart,Radio Shack,Target. Best Buy. Target has the longest return policy of most stores.

That is why I shop Target. Most stores it is two weeks to 30 days.

Anonymous
#187238

okay folks, my digital camera took a dump for no known reason. I purchased the ESP.

Getting ready to call the Hampshire Insurance Co. I'll let you all know what happened.

Fingers crossed. Regardless, I will continue to shop Target over Walmart any day.

Anonymous
Erode, Tamil Nadu, India #178112

target blows i wouldnt buy a *** tootsie roll from those crooks

Anonymous
#80743

Quote=”cf”

“it does NOT take a PHD to run a register”

Correct. However, Target TMs are routinely tested for register accuracy and speed.

Quote=”cf”

“most of the average employees DO NOT know the policies anyhow due to the fact they get paid minimum wage to wait on customers who think "they are always right"”

Minimum wage has nothing to do with TM’s training or ability. Why the insults?

The job pays minimum wage as it requires minimum skill and training. All TMs have access to specialists and leaders that can answer guest questions. Most TMs are linked by ‘walkie’ radios during their shifts. TMs in specific areas (such as electronics or food service) are routinely tested for current knowledge of practices and procedures. TMs are required to complete the testing (and get a passing grade). Any TM that doesn’t is not allowed back on the SF (sales floor).

Quote=”cf”

“so quit complaining because you had to have a 300.00 IPOD, and buy a 40.00 MP3/MPEG player, so when you break it, toss it and replace it.”

Brand new iPods are available from $55 at Target, less when on sale or purchased used on other venues such as Craigslist. Non-Apple MP3 players are inferior due to the power of iTunes software. You get what you pay for.

Anonymous
#80609

ever hear of reading "fine print".

you'll probably go back to target for something because "wal-mart" took a pee in your wheaties too.. it does NOT take a PHD to run a register.

and most of the average employees DO NOT know the policies anyhow due to the fact they get paid minimum wage to wait on customers who think "they are always right". i myself have had bad experiences with target, wal-mart, and other stores. mainly due to NOT reading policies or "fine print" because i'm in a hurry.

so quit complaining because you had to have a 300.00 IPOD, and buy a 40.00 MP3/MPEG player, so when you break it, toss it and replace it. (but i guess im just a "tight wad") tis how i am FULLY RETIRED at 35.

Anonymous
#79098

In order to bend the pins on an Ipod port takes violence and or abuse. It's not something that "magicly" happens. You need to do something.

I've had an Ipod classic for almost 2 years now. Not a single problem. Not even a scratch. Simply becasue I respect my own property and take care of it.

Now I'm calling bull on the original post. No one could be THAT *** as to not read a contract before signing and THEN expecting the moon and the stars after.......oh wait. Sorry I am wrong.

Anonymous
#78095

Thanks Joe. You Rock.

Come on people, that little piece of paper with your ESP tells you alot.

And you will be referred to them for things that are not covered. such as PHYSICAL DAMAGE

Anonymous
#74936

Quote = “RIP OFF”

“Bought an 3 year extended service contract with an iPod at Target. I had an issue with the iPod and sent it out for repair. It came back stating the pins were crushed in the connector to the docking station and that was not covered.”

Did you read the paperwork in your ESP? Did you check with the TM for this type of coverage before you made a purchase?

Quote = “RIP OFF”

“The contract only covers "normal" wear and tear.”

Correct! It is not an insurance policy against abuse, accidents, acts of god, or theft.

Even so, many Target guests expect coverage for these and other events.

Quote = “RIP OFF”

“I was told by the person at the register when I bought it that if anything goes wrong with the iPod it is covered.”

Possibly that is what you heard. Possibly that is what you were told. I wasn’t there. However, common sense should prevail, no company is going to collect $29 premium on a no-holds-barred unlimited coverage. Again, you should read the paperwork supplied with the ESP product folder.

ESP stands for Extended Service Plan, it continues the coverage the manufacturer provides, usually for one year but often less, out to a total of three years from the date of purchase. It is nothing more and nothing less. The coverage protects you against defective materials, incorrect assembly, or premature failure due to weak design.

For example, if your iPod buttons wear out in three years, and they have not been abused or modified, you would be covered.

Quote = “RIP OFF”

“I will never shop at Target again. When I asked for a refund of the extended service contract, I was told I would get a prorated refund and because it was over two years that would be nothing. Never will I shop there again.”

Oh boo hoo! You’ve banned yourself from a very successful retailer because you didn't understand your purchase of a contract, that you probably didn’t read. Caveat Emptor!

Quote = “RIP OFF”

“And because they won't refund me the $30.00. Their loss.”

Of course it’s Target Brands loss! That twenty nine dollar transaction will go unnoticed by a company that reported over one and a quarter billion dollars in annual sales last year.

Just how much more was you going to spend there next year? Now you’ll have to drive to another store chain or go without to keep your word.

Wasn’t there some middle ground you could have taken, and just marked this up to your own stupidity while a guest in a retail store? You be able to still shop at Target...

Anonymous
#74880

:( Yeah, the same thing happened to me... Target sucks.

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