Target Does Not Honor Extended Service Plans
I received the Jaybird JB-200 Bluetooth Headphones as a gift for my birthday in September of 2009 from my best friend in Boston. She knows how often I go to the gym (6 to 7 days a week) and overheard me talking about how much I liked the Bluetooth headphones I had seen at Target. As a surprise, they were mailed to me here in South Florida as a belated birthday present. Since I had only seen them a few days prior, I know that the cost was about $130. Included in that package was a three-year extended service plan from Target.
I was excited to use them and couldn't wait to get to the gym. I charged the battery as instructed and when completely charged I hurried off the gym. I had to adjust the headphones until they fit in my ear, but after a few moments they seemed to fit. I noticed that I had to adjust them about 10 seconds later, then another 10 seconds and then another 10 seconds; this last through the entire length of my hour and a half long workout. Stubborn as I am, I figured I must be doing something wrong, I reread the instructions and tried them again the next day at the gym; but I kept experiencing the same ill fitting problem.
Since then, I have tried to use them half a dozen times, but have been unsuccessful. These headphones have done nothing but sit and collect dust since then. Yesterday, I decided that since they still have the extended service plan for over another 2 years, I was going to see what could be done at Target.
I walked into the Fort Lauderdale store with my extended service plan and headphones in the original package. I told the woman at the guest services counter my issue. I was then told that I had to call an 800 number, submit a claim, mail the product back to Target and wait for it to be repaired or by chance given a new one. I know for a fact that this was not explained to my friend who purchased the 3 year agreement for me, otherwise she would have never done so in the first place. Furthermore, the packaging on the 3 year service plan doesn't have say anything about shipping the product back AT ALL. In fact, one would only know what the exact terms and conditions are by purchasing the gift-card-esq packaging then opening the perforated edging and read the conditions which were folded up into a tiny, one inch long, square.
Why would I have to send a product back to Target that does not fit my ears correctly and wait for a 'repaired' one to be sent back to me, when I know they will not find anything electronically wrong with the product. The Jaybird headphones work, but I cannot use them! I am beyond irritated!
So am I just to assume that this was $149 ($130 + $19 Three year service plan) plus tax and shipping thrown down the drain? I haven't even told my best friend that these do not really work well, as I know that she not only spent a lot of money on these, but wanted to do something really special for me.
I received a call from a very rude woman in the Target executive team who would not help. After communicating, each time I talked with her to the corporate office, she called a few minutes ago. She told me that Target absolutely would not help and that I should work with the manufacturer. As if that wasn't bad enough, told me to "˜respectfully not contact' the executive team anymore and proceeded to hang up.
NEVER AGAIN WILL I SHOP AT ANOTHER TARGET EVER! That was the last dollar they get from me or any of my friends, family or co-workers.