Not resolved

Update by user Nov 13, 2011

I\'d like to remove this complaint, but PC doesn\'t seem to offer any way for the author to do that. If I could I would also remove my profile from here, but there doesn\'t seem to be a way to do that either.

Update by user Nov 13, 2011

Someone seems to have hacked my login here. That didn\'t take long, since I just set up this account last week. Reply number 3, below, was not not written by me.

Original review posted by user Nov 10, 2011

I bought a large wall clock that is the dominant feature and of my kitchen and primary timekeeper in my house. It's not even two years old.

I went to change it for daylight savings time and it broke. I took it to Target, which didn't carry the same exact clock in the store anymore, and they said there was nothing they could do about it. I can't believe it. This is an example of a big store acting like a big corporation that can't think on its feet.

If this was a small merchant, with the owner in the store, s/he would say "of course, let me exchange it for you." Let's find one of comparable price and switch it out if we don't have the same one.

I am such a good Target customer. Spend so much money there. Literally thousands of dollars a year.

But if they can't resolve this simple issue with a $50 clock, and don't care about me as an individual customer enough to find a way, I will never shop there again, and I will tell everyone I know about it. My parents will certainly shop there less as a result.

I will also post this issue on as much social media as I can. Other customers should know how such a loyal customer is being treated by Target.

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O, BROTHER! You guys are beyond description.


Since when does Target have an unlimited return policy for YOU? You anger could be directed at the mfr, who made a product with a short life span.


Why would any store exchange a clock that is two years old considering their return policy is 90 days? Even the maker of the clock more then likely wouldn't replace it after two years.

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