I received a gift from Target off my registry as a wedding present. Unfortunately there is a missing piece and we can't put it together.
When I called Target I was put on hold for the first 20 minutes, then transferred. I waited on hold for another 10 minutes and when someone finally got on, I had to explain the issue for a second time to this person. She hardly understood me and just kept repeating everything I said. She then took 10 minutes trying to find the product on my registry.
She said the only thing she could do is give me the manufacturers phone number. I told her I don't even want it anymore and want to return label so I can send it back to them. They said they don't send return labels, they just pass off their customers to the manufacturers once the sale is made. I asked to speak to a supervisor which took another 10 minutes, and the supervisor didn't apologize for anything and said there was nothing they could do and I should just return the item to a store even though I don't live anywhere near a Target.
I told her I needed to talk to someone who could do something, and she transferred me to guest relations which is the exact same place I started! I am done shopping there - very disappointed with how they follow through with their customers and their service was appalling.
Monetary Loss: $40.