I usually love online shopping but this was the worst online/customer experience ever! My friend had her wedding registry online. So I order one of the items that is "in stock" online because the physical store didn't have it, 4 weeks before the wedding.
I figured it would totally get there on time. Boy was I wrong. I started to receive "There's a delay on your order" emails 1 day after I ordered, then another 7 days later.
I called them 10 days after I ordered to ask what's up with this. I talked to a man first, he told me "We've been having problems with our orders." I (being an understandable person) said "Oh, okay. I really need this to get to their house buy this date though. It said it was in stock online."
He said that the item was "stuck" somewhere and that he could cancel it and order another one and give me premium shipping to make it move faster. I said "that's great!" Then hung up and waited for the other order email to come through. As soon as I get that, I see it says it's shipping to me.
I specifically told him that he needed to ship it to their address. So, I call them again. This time I get a lady. I asked her why the order was shipping to me after telling the guy to ship it to their address. She said it said that it was shipping to me but it was really shipping to them (at this point I'm like "Omg what the heck did I get myself into?").
Then I asked her to make sure that the first order was canceled because I don't need to send two (I can't afford it). She put me on hold for a while then came back saying that it was indeed canceled. So, now I'm thinking this might work out after all. Hahahaha!
16 days after the first order has been placed, I get 2 more "There's a delay on your order" emails. Wait, I thought the first one was canceled. Why would they be sending me status update emails? And wasn't the new one with premium shipping? Shouldn't that have shipped off now? So, I call them again, this time I'm really irritated.
I get another lady on the phone. Tell her that I am severely irritated with this situation, and told her the whole story above. All she has to say for herself is that "I'm sorry ma'am." I tell her that I want her to find out why in the heck it is taking soo freaking long to ship this order and I want to confirm, again, that the first order is canceled.
She comes back saying that the first order is not canceled and is "released" along with the second order being "released" from the manufacturer as well. And it's shipping from the manufacturer, that's why there is delays. Then I told her "Oh, that's just great! I've been lied to by 2 of your coworkers, saying that it's been canceled and that the premium shipping order would ship out in 2 days. What am I supposed to do now?!" All she said is "I'm sorry ma'am."
You know what Target.com! If you were truly sorry, you wouldn't of done this in the first place! I am spreading the word to all my family, friends and random people, to never shop at your sorry excuse for an online store ever! Time will tell if I or my friend even get the items, I guess.
If you don't physically have the items, don't put them online and say they're in stock! Or at least have the common decency to tell me you don't have them, so I can get a different item in store, I would have been fine with that!
Product or Service Mentioned: Target Shipping Service.