On June 28th I placed an order (order number 602-8924976-3429808) for two cottage style end tables from target.com. When I placed the order I was promised delivery between July 6 and July 8th.
On July 11th I had not received my order and when I tracked my shipment online it said it was "shipping soon". I called customer service on the 11th and was told that it would ship by the end of the day. On July 12th when I checked the status it still said "shipping soon". I called again and spoke to Jodian.
She told me that there was a problem with the warehouse. She told me that she would contact the warehouse and call me back with a follow up. On July 19th I hadn't received a follow up phone call or email. I called again and was told that my order was "stuck in the system".
This time I spoke with Joseph S. He told me that there wasn't anything they could do. He could not provide me with a contact number for the warehouse and when asked to speak with a supervisor I was placed on hold for 10 minutes until he said that his supervisor was busy on another line. I tried to get a straight answer from him on how this issue was being handled but got the run around.
He could not provide an answer to who was taking care of this issue or when my order would be shipped out. I called again on July 25th to get my money refunded since the items still hadn't been shipped. I was told that they could not refund my money because the items were getting ready to be shipped. I was told that once I got the items I could send them back for a full refund.
However, the first customer service person (Alfred) nor the supervisor that I spoke with (Gem Y.) could tell me when the items would be shipped. How am I supposed to send the items back for a refund if I never get them?
Product or Service Mentioned: Target Delivery Service.