I purchased a $200.00 TV from Target.com and paid with a PayPal credit card. The TV shipped and was scanned into a NJ UPS terminal.
8 days latter it had still not left the terminal. It was a gift and at this point it was pretty obvious it was lost, damaged or stolen before it came to me. I contacted Target and was told to call back tomorrow and I would be offered an immediate refund. When I did call back I was told that they USE AN OVERSEAS COMPANY FOR THEIR CUSTOMER SERVICE AND THAT THEY SHOULD NOT HAD TOLD ME THAT.
ARE YOU KIDDING??? The only remedy offered was a Target Gift Card for the amount of the TV. They said that because it was an on-line electronics RETURN that was all they will offer. I stated that I am returning nothing.
I never received my order.
I had to purchase the TV elsewhere because it was a gift and am stuck with a Target Gift Card that went on my credit card for a company that just ripped me off. No wonder they are not doing well.
Product or Service Mentioned: Target Gift Card.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I didn't like: No accountability, Unethical, Told one thing and did another.