Target.com is appalling! I was warned not to create a wedding registry but went against the advice of friends...lesson learned.
A gift was sent and was supposed to have 2 items, well 1 item was missing. I called and after two hours on the phone I learned the only solution is to re-order the item, re-pay for shipping and tax, oh and wait 5 days to receive my electronic refund. I was also hung up on and never called back after speaking with one phone rep for 30 minutes. I will NEVER shop or register with Target.com again.
This experience was HORRID! I spoke with two managers and was told it was "policy." My favorite stores are Nordstrom and Bloomingdales and clearly my expectations are too high based on my other shopping experiences with them.
I can't imagine managers not being empowered to make decisions to make the customer happy.