I purchased a dinette set in early November from Target.com using my REDcard and a gift card. The table arrived with the glass top completely shatterd, and the iron table and chairs were rusted and dented.
The color was advertised as black, it arrived grey. The cushions were advertised as grey, they arrived brown. I contacted Target.com immediately and they informed me to get rid of the broken items so I wouldn't be hurt trying to return shattered glass and that I would be refunded in 10 days. I received an email with the return confirmation and refund confirmation.
I received a gift card in the mail for the gift card portion about a month later. I waited patiently for the credit card refund (thinking it may have been because of the billing cycles). At the end of December, I called Target.com again inquiring why the refund hadn't posted yet. They informed me that it was never processed and assured me it was now processed and would be complete within 10 days.
It's now been over 3 weeks and I have yet to receive the credit on my redcard. I spent 2 hours on the phone with Target.com and Target REDcard today and still have no refund. The customer service has been TERRIBLE. Target.com claims that they processed the refund back in November and that it is not their fault I haven't received the refund.
Target REDcard stated that there has been no refund of the order and that Target.com is responsible for issuing the refund to the card. I have been passed back and forth between the two and spoke with several supervisors, all whom keep passing me back and forth claiming it's not their problem. I am very unhappy with Target.com, Target REDcard and the customer service I have received. This was my first online shopping experience with Target.com and comparing it to Walmart.com.
I will definitely spend my money at Walmart.com in the future. Their online ordering process was very organized and I received great customer service. Walmart is a little farther from where I live, but it's worth the drive.
I can't never thought I'd shop Walmart over Target, but I have the last couple months and I must say I have been much happier with Walmart.
Monetary Loss: $167.