Target.com Customer Service/Shipping Sucks
Do NOT shop Target.com.I placed an order on 11/12/11 for a TV that I was planning on giving my fiance for XMAS.
I got an email on 11/15/11 saying the item was shipped and should arrive within 5-8days. I called them on 12/1/11 because after calling UPS to inquire why the tracking status wasn't moving I learned that UPS had not recieved the item. I was told they would contact the shipping dpt. and then get back to me in 4 days.
They said it showed in their system I should have recieved the item on 11/17/11.I called again today 12/6/11 and was told the same thing, they had still not figured out why the item hadn't shipped. Each time I called I spoke to someone obviously not from America & they seemed perplexed as to what was going on with my order. Today the consultant told me they would again fill out a form to contact the shipping dpt. and get back to me in 5 days.
I questioned if they would ship the item overnighht because they had obviously messed up shipping the item before. The told me because the item had already been placed they could not change the shipping. So you don't know why my order that I should have revieved 2 weeks ago hasn't shipped or what is going on with it but you won't compensate by overnight shipping it. They have the worst customer service dpt.
ever, not to mention each time I called I got transferred 3 times and kept having to repeat my info each time.I cancelled my order and am awaiting a refund on my $.
Monetary Loss: $500.