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Customer service
Exchange, Refund and Cancellation Policy
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ordered a bike for my grandson on 11/26 and received it on the 30th. Put it together and the brake cable was broke so chatted on line with a rep on 12/3 and they emailed a mailing label to send it back in and when they received it they would mail me a new one.

was told I would have it before Christmas. Mailed in on 12/5. called an talked to a foreigner on Dec. 18 who said they had received mine and mailed out my new one the week before and I should have it Dec.

20. Chatted on line with someone new on Dec.22 who said they never received my broken one and had not sent out the new one because they were waiting on the broken one. She did not seem to know why the other guy said that it was mailed out. She was going to override the waiting and get one sent out to me.

Still waiting and had to give my grandson a bike with no cable. Very disappointed in Target and will think again before purchasing something from them again.

Product or Service Mentioned: Target Shipping Service.

Reason of review: Poor customer service.

I didn't like: Dealings with customer service, Online shipping delivery practices on targets end.

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I don't know why anyone ever buys anything other than a single speed bicycle with pedal brakes on it from Target. All of Target's bicycles are so cheaply made, that if you buy a bicycle with 21 speeds on it, you'll be telling people "It's a 21 speed bicycle, but it only has one speed because none of the gears work." and you will also be riding around on a bicycle with no brakes, because their cheap bicycles brakes won't work either. You should no better than to buy your grandson a crap bicycle like that.

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