I have been a Target Guest card member for seven years. My payments have always been made on time and in full. Currently, my balance is over paid by $11. Imagine my surprise when my card, which has no expiration date, was declined at the register. Target took the liberty of upgrading my card to a target visa, without my knowledge or consent.
I was never sent a new card, and I continued to make all my payments in the store using my old card. Never once did I receive notice that my ability to make purchases with that card would expire. When I called Target Card services to request a new car be sent, I was told the new card would arrive in seven to ten days. As a recently laid off mother of a two year old, I panicked and explained that I needed the card or a temporary account number to purchase groceries. I was told that there was nothing card services could do to help me. I asked to speak to a supervisor to whom I explained the situation. The supervisor accused me of lying that I had never received the card, claimed I must have lost my card, told me that Target owed me no apology for my experience, and refused to offer any solution to my complaint. The individual told me that she was the "Highest supervisor they had" and after she raised her voice at me, she then hung up the phone. Easily the worst customer service experience I have ever had. When I called back to file a complaint about the individual with whom I had dealt, I was told that without her ID number no complaint could be filed. I called repeatedly in an effort to speak with someone who could file a complaint and was shuffled from department to department with no outcome what so ever. I am deeply disappointed as I have been a loyal and appreciative customer for such a long time.