8 comments

Target doesn't apply The Scanner Price Accuracy Voluntary Code. I bought a pack of Belkin iphone5 screen guard. The price tag shown is 14.99 but the cash register showed 19.99. I told the customer service the price is not right. He made a price adjustment but refused to give me discount.

I forward my concerns to head office. They replied as following:

Target has a longstanding commitment to deliver our Expect More. Pay Less.® brand promise to all of our guests. Target has the systems and pricing tools in place to ensure our stores are accurately priced and it is our priority to make sure our guests are satisfied.

Should a pricing discrepancy arise, Target cashiers are empowered to correct discrepancies between an advertised price and the price scanned right in the lane to make it right for our guests.

Providing our Expect More. Pay Less.® brand promise to our Canadian guests is our top priority. We plan to accomplish this during the same time we establish our new teams, systems and processes in Canada.

We believe we have the responsibility to fully establish ourselves while delivering our unique Target brand shopping experience before participating in industry initiatives such as this one.

Target has the systems and pricing tools in place to ensure our stores are accurately priced and it is our priority to ensure our guests leave happy.

Thanks for writing.

Patricia

Target Guest Relations

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#787535

Scanning code of practice is 100% voluntary. Retailers dont have to follow it. Target is one of the stores that has opted out of this.

Anonymous
Toronto, Ontario, Canada #778331

The original poster is wrong about the Canadian Code of Practice Scanner Price Accuracy.

If a customer purchases an item, which has a price tag of $10 or less on the shelf, and the cash register displays the wrong price, then you will be given the item free.

Alternately, if a customer purchases an item $10 or more on the shelf, for instance $14.99 and the cash register displays $19.99, then you are only entitled to the correct price.

If a customer purchases multiple items, for instance 5 bottles of shampoo on sale for $2, but the cash register displays the price as $3.49, then you are only entitled to the first bottle of shampoo for free.

The remaining 4 bottles of shampoo will be priced correctly at $2.

It sounds to me that Target is following this policy by adjusting the price to $14.99 and offering no further discounts.

It's a great policy if you know how to use it!

Anonymous
Titusville, Florida, United States #765626

"The price tag shown is 14.99 but the cash register showed 19.99. I told the customer service the price is not right. He made a price adjustment but refused to give me discount."

So by your own words the associate adjusted the price to $14.99 which is the correct price. Is that right?

You then say he 'refused to give you a discount'. What are you expecting an additional discount because the price is wrong? Sorry it doesn't work that way. Publix and some other stores give a discount if the marked price is wrong from the register price, but this is not something that is standard or required. Most places do what Target did, adjust the price and that's it.

Anonymous
to Anonymous Toronto, Ontario, Canada #765640

In Canada if the price is wrong they do give a further discount which is that, like $10 off. Unfortunately people don't know that it like has to have the same barcode.

Some people also use this to scam stores. They switch the product in hopes of getting it cheaper. One lady even taught did it in front of her child and the child thought switching tags was acceptable and told the cashier what her mother did. Thinking it was perfectly okay to to this.

Unfortunately instead of seeing this as the child trying to help the mother, the mother got angry and threatened to beat the child because she could not scam the store.

But you are wrong, according to the law mentioned above. They are required an additional discount if the price displayed (with barcode is wrong.)

Anonymous
to Anonymous Titusville, Florida, United States #765842

Oh, well thank you for enlightening me. The US has no such provisions.

Anonymous
to Anonymous Oberlin, Kansas, United States #765872

Well I guess people in Canada are not as scamming as we are. Either they are too nice to scam or not bright enough.

However in cases like that mother she should have her child taken away from her because she is not only teaching her to lie and cheat but abusing her as well physically if she does not allow the mother herself to lie and cheat. It is because of people like her they have to change laws.

Anonymous
to Anonymous Etobicoke, Ontario, Canada #770613

Target in the US or Target in Canada, it makes no difference, what a horrible horrible company.

They have the nerve to pretend like they are all modern and treat employees well, but nothing could be further from the truth.

The only thing that will stop these greedy people is if people stop shopping with them, or if that wonderful word union is instilled at every location.

Anonymous
to Anonymous Toronto, Ontario, Canada #778329

I'm sorry, but the original poster is wrong about the Canadian Code of Practice Scanner Price Accuracy.

If a customer purchases an item which has a price tag of $10 or less on the shelf, and the cash register displays the wrong price, you will be given the item free.

Alternately, if a customer purchases an item $10 or more on the shelf, for instance $14.99 and the cash register displays $19.99, then you are only entitled to the correct price.

If a customer purchases multiple items, for instance 5 bottles of shampoo on sale for $2, but the cash register displays the price as $3.49, you are only entitled to the first bottle of shampoo for free. The remaining 4 bottles of shampoo will be priced correctly at $2.

Please see the following link for the retail scanning council's full detailed terms and conditions: http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03252.html

It's a great policy if you know how to use it!

You May Also Like