I went to the Target website to pick out a present for the daughter of my friend. I made a mistake and picked the wrong bride's name.
Totally my fault - no doubt. I got home and talked to the mother of the bride realized my mistake and called Target customer service one hour after the on line purchase ($170.00) was made. I asked to cancel the order and was told by the first customer rep I spoke to that the Target policy was 30 minutes. I said that was ridiculous there was no possible way after only an hour from purchase this item was on its way.
I asked to speak to a supervisor - was told no. I was so angry hung up called the mother of the bride and with her encouragement called back again within 10 minutes. Got a different rep - told him I was upset but certainly not at him - he just answered the phone. Told him my story and he said the same thing - 30 minutes to cancel.
Asked to speak to a supervisor - said no. He said he could try to cancel the order but could not guarantee. With today's lightning fast communication I can't see how the order could not have been cancelled after only one hour. The order was shipped the next day and has already arrived at the wrong bride's location.
Granted I picked the wrong bride but it isn't like I waited days to call I did it in a reasonable amount of time. Target does not provide customer service at all. So buyers beware when you are purchasing things on the internet exactly what the policies are. I made a very expensive mistake for me.
Fortunately I don't make very many Target purchases and after this I will make none. So pay attention to the online purchase - cancellation - return policies - it will be worth the extra minute.
Product or Service Mentioned: Target Pick Up Service.
Monetary Loss: $170.