My name is Phineas Suafai and today I went shopping at Target. I wasn't looking to buy anything in particular but I saw a TV that was 28 inch HDMI flat screen TV and was an open box price of $119.
I ask an associate to help me with this TV and see if I might be interested in purchasing this TV so this associate and 2 others helped to ring up the price and the total came to $133. The associate was very helpful and and I decided to by the TV on impulse right on the spot cash. I count it up the money I happen to have with me and I will came to the total of $127.00. It was a difference of something like $7 total and I asked the associate if there was anything he could do for me to help me take this product home and be happy so he went and got another associate and/or manager not sure but this person spent no longer than 30 seconds and told me finally that there was nothing he could do and that was the price.
Then proceeded to help other customers and not give me a second thought . This is not the customer service I give to patrons As I am A floor salesman for Home Depot and I provide excellent customer service and make sure the customer goes home with the product regardless of a difference as petty as $7 needless to say at this moment I was very upset and very disappointed at this whole situation. Between 4 Associates they could not come up with a solution to help me get over the difference of $7 and send a customer home happy this experience was probably one of the most unprofessional humiliating and careless examples of customer service performances I've ever seen heard or even experienced.
You can probably guess that I won't be shopping at Target anymore. This target in particular is a store at the Serramonte exit off of 280 below Serramonte shopping mall.
Reason of review: Problems with payment.